Instructor :
Rhonda Scharf

Webinar ID:
19534

Difficult conversations are inevitable in the workplace, especially for HR professionals.

From delivering performance feedback to addressing sensitive issues like conflicts, misconduct, or personal challenges, these conversations can be uncomfortable and emotionally charged. But they don’t have to be relationship-ending, hurtful, or embarrassing.

In fact, mastering the art of difficult conversations is a crucial skill for HR professionals, ensuring that tough dialogues are conducted with empathy, respect, and professionalism.

This skill is not just about handling awkward situations—it’s about preserving trust and maintaining productive workplace relationships.

In this engaging and practical course, led by expert facilitator Rhonda, you will learn:

• • A simple yet powerful framework to guide you through challenging conversations with confidence.
  • Proven strategies for delivering difficult messages clearly while maintaining respect and empathy.
  • Techniques to manage emotional reactions—both yours and the other person’s—ensuring a productive dialogue.
  • Real-world scenarios and examples that resonate with HR professionals, making the learning relatable and actionable.

This course is designed to empower HR professionals to handle the conversations that often begin with the words, “We Need to Talk,” with confidence, poise, and compassion.

Whether you’re dealing with performance issues, workplace conflicts, or sensitive personal matters, this training will help you turn uncomfortable conversations into opportunities for growth, understanding, and positive change.

Enroll now to enhance your communication skills and become a more confident and effective HR leader.

Join Now!

Difficult conversations are inevitable in the workplace, especially for HR professionals.

From delivering performance feedback to addressing sensitive issues like conflicts, misconduct, or personal challenges, these conversations can be uncomfortable and emotionally charged. But they don’t have to be relationship-ending, hurtful, or embarrassing.

In fact, mastering the art of difficult conversations is a crucial skill for HR professionals, ensuring that tough dialogues are conducted with empathy, respect, and professionalism.

This skill is not just about handling awkward situations—it’s about preserving trust and maintaining productive workplace relationships.

In this engaging and practical course, led by expert facilitator Rhonda, you will learn:

• • A simple yet powerful framework to guide you through challenging conversations with confidence.
  • Proven strategies for delivering difficult messages clearly while maintaining respect and empathy.
  • Techniques to manage emotional reactions—both yours and the other person’s—ensuring a productive dialogue.
  • Real-world scenarios and examples that resonate with HR professionals, making the learning relatable and actionable.

This course is designed to empower HR professionals to handle the conversations that often begin with the words, “We Need to Talk,” with confidence, poise, and compassion.

Whether you’re dealing with performance issues, workplace conflicts, or sensitive personal matters, this training will help you turn uncomfortable conversations into opportunities for growth, understanding, and positive change.

Enroll now to enhance your communication skills and become a more confident and effective HR leader.

Join Now!

As an HR Professional, you are often the first line of defense when it comes to handling sensitive workplace issues. From personality clashes to performance concerns and employee grievances, challenging conversations are unavoidable.

Yet, how do you deliver difficult news without escalating conflicts or damaging workplace relationships?

This course equips you with practical strategies and a proven framework to navigate these tough dialogues with confidence and empathy. You’ll learn how to:

• • Communicate difficult messages clearly and effectively, without creating resentment.
  • Manage emotional reactions—both yours and the employee’s—to keep the conversation constructive.
  • Preserve workplace relationships while addressing sensitive issues head-on.
  • Turn challenging discussions into opportunities for growth, understanding, and positive change.

If you’ve ever struggled with delivering difficult feedback, addressing conflicts, or managing emotionally charged conversations, this training is for you.

Master the art of uncomfortable conversations and enhance your ability to lead with confidence and integrity.

Don’t just manage difficult conversations—master them.

As an HR Professional, you are often the first line of defense when it comes to handling sensitive workplace issues. From personality clashes to performance concerns and employee grievances, challenging conversations are unavoidable.

Yet, how do you deliver difficult news without escalating conflicts or damaging workplace relationships?

This course equips you with practical strategies and a proven framework to navigate these tough dialogues with confidence and empathy. You’ll learn how to:

• • Communicate difficult messages clearly and effectively, without creating resentment.
  • Manage emotional reactions—both yours and the employee’s—to keep the conversation constructive.
  • Preserve workplace relationships while addressing sensitive issues head-on.
  • Turn challenging discussions into opportunities for growth, understanding, and positive change.

If you’ve ever struggled with delivering difficult feedback, addressing conflicts, or managing emotionally charged conversations, this training is for you.

Master the art of uncomfortable conversations and enhance your ability to lead with confidence and integrity.

Don’t just manage difficult conversations—master them.

This training is designed to equip HR professionals with the communication skills and emotional intelligence needed to handle difficult workplace conversations with confidence, empathy, and professionalism.

Here’s what you’ll learn:

Module 1: Setting the Foundation for Difficult Conversations

• Understanding the impact of difficult conversations on workplace dynamics
• Identifying common triggers and emotional responses in challenging dialogues
• Building a mindset of empathy and respect to maintain calmness and composure

Module 2: Effective Communication Techniques

• Maintaining a calm and respectful tone to de-escalate potential conflicts
• Delivering positive and negative feedback in a way that is constructive and well-received
  • Using the “Praise-Correct-Praise” method for balanced feedback
  • Crafting feedback that motivates rather than demoralizes
• Choosing the right words to convey difficult messages clearly and tactfully

Module 3: Managing Emotional Reactions

• Controlling your emotions during sensitive conversations to stay focused and professional
• Reading and responding to emotional cues from the other person to maintain a respectful dialogue
• De-escalation strategies for emotionally charged situations

Module 4: Structuring and Framing Conversations

• Framing the conversation to ensure dignity and respect for all parties involved
• When and how to initiate difficult conversations for maximum receptiveness
• Maintaining control of the conversation’s direction while allowing open dialogue

Module 5: Practical Applications and Role-Playing

• Applying the learned framework through real-world HR scenarios
• Role-playing exercises to practice and perfect your approach
• Feedback and coaching from the expert facilitator, Rhonda, for continuous improvement

Module 6: Conclusion and Action Plan

• Recap of key strategies and techniques for mastering uncomfortable conversations
• Creating a personalized action plan for implementing the skills learned
• Q&A Session to address specific challenges faced by participants

By the end of this course, you will be able to confidently navigate even the most difficult workplace conversations, ensuring that your message is delivered effectively while preserving relationships and maintaining professional integrity.

Enroll now and transform your communication skills to become a more empathetic, influential, and effective HR leader.

This training is designed to equip HR professionals with the communication skills and emotional intelligence needed to handle difficult workplace conversations with confidence, empathy, and professionalism.

Here’s what you’ll learn:

Module 1: Setting the Foundation for Difficult Conversations

• Understanding the impact of difficult conversations on workplace dynamics
• Identifying common triggers and emotional responses in challenging dialogues
• Building a mindset of empathy and respect to maintain calmness and composure

Module 2: Effective Communication Techniques

• Maintaining a calm and respectful tone to de-escalate potential conflicts
• Delivering positive and negative feedback in a way that is constructive and well-received
  • Using the “Praise-Correct-Praise” method for balanced feedback
  • Crafting feedback that motivates rather than demoralizes
• Choosing the right words to convey difficult messages clearly and tactfully

Module 3: Managing Emotional Reactions

• Controlling your emotions during sensitive conversations to stay focused and professional
• Reading and responding to emotional cues from the other person to maintain a respectful dialogue
• De-escalation strategies for emotionally charged situations

Module 4: Structuring and Framing Conversations

• Framing the conversation to ensure dignity and respect for all parties involved
• When and how to initiate difficult conversations for maximum receptiveness
• Maintaining control of the conversation’s direction while allowing open dialogue

Module 5: Practical Applications and Role-Playing

• Applying the learned framework through real-world HR scenarios
• Role-playing exercises to practice and perfect your approach
• Feedback and coaching from the expert facilitator, Rhonda, for continuous improvement

Module 6: Conclusion and Action Plan

• Recap of key strategies and techniques for mastering uncomfortable conversations
• Creating a personalized action plan for implementing the skills learned
• Q&A Session to address specific challenges faced by participants

By the end of this course, you will be able to confidently navigate even the most difficult workplace conversations, ensuring that your message is delivered effectively while preserving relationships and maintaining professional integrity.

Enroll now and transform your communication skills to become a more empathetic, influential, and effective HR leader.

This course is designed for HR professionals and leaders who frequently navigate sensitive workplace conversations. It is ideal for:

• HR Managers and HR Business Partners responsible for employee relations and conflict resolution
• Talent Development Specialists and Employee Engagement Leaders looking to enhance communication strategies
• Team Leaders and Supervisors who provide feedback and manage team dynamics
• Employee Relations Specialists who handle grievances, conflicts, and disciplinary actions
• HR Directors and Chief People Officers seeking to ….

This course is designed for HR professionals and leaders who frequently navigate sensitive workplace conversations. It is ideal for:

• HR Managers and HR Business Partners responsible for employee relations and conflict resolution
• Talent Development Specialists and Employee Engagement Leaders looking to enhance communication strategies
• Team Leaders and Supervisors who provide feedback and manage team dynamics
• Employee Relations Specialists who handle grievances, conflicts, and disciplinary actions
• HR Directors and Chief People Officers seeking to foster a culture of open, respectful communication
• Learning and Development Professionals who design training programs on workplace communication
• Anyone in a leadership role who must navigate difficult conversations while maintaining trust and professionalism

Whether you’re new to HR or an experienced leader, this course provides the tools and strategies needed to handle tough dialogues with confidence and empathy.