Transform Employee Conflict into Collaboration: Effective Solutions for Clashing Coworkers
Is Workplace Conflict Silently Undermining Your Team’s Success?
Instructor :
Bob Churilla
Webinar ID:
17611
Date: DEC 09, 2024 (MON)
Start Time: 10 AM PT - 11:30 AM PT
Duration: 90 Mins.
What will you learn
-
- Understanding Types Of Conflict: Task, Relationship, And Organizational Disputes
- Addressing Workplace Harassment: Sexual, Racial, Ethnic, And Casual Irritations
- Managing Personality Clashes And Power Struggles In The Workplace
- Recognizing Blips Vs. Clashes And Natural Conflict Resolution Tendencies
- Intervening In Organizational Conflict: Levels, Issues, And Power Dynamics
- Evaluating Conflict Impact: Productivity, Absenteeism, Turnover, And Morale
- Using Emotional Intelligence: Recognizing Feelings, Empathy, And Self-Control
- Effective Employee Confrontation: Accountability, Listening, And ….
-
- Understanding Types Of Conflict: Task, Relationship, And Organizational Disputes
- Addressing Workplace Harassment: Sexual, Racial, Ethnic, And Casual Irritations
- Managing Personality Clashes And Power Struggles In The Workplace
- Recognizing Blips Vs. Clashes And Natural Conflict Resolution Tendencies
- Intervening In Organizational Conflict: Levels, Issues, And Power Dynamics
- Evaluating Conflict Impact: Productivity, Absenteeism, Turnover, And Morale
- Using Emotional Intelligence: Recognizing Feelings, Empathy, And Self-Control
- Effective Employee Confrontation: Accountability, Listening, And Brainstorming Solutions
- Team Building For Conflict Resolution: Interdependence, Empowerment, And Greater Good
Course Description
Conflicts are inevitable in any workplace, even when everyone has the best intentions and strong ideas.
Dealing with individuals, both inside and outside your organization, who challenge you or your team can create tension and impact performance.
This course will help you understand that workplace conflicts often stem from:
-
- Genuine opposing interests
- Ambiguities in roles or authority levels
- Incentives that encourage competition over collaboration
- A lack of accountability or transparency
To resolve these issues effectively, it’s crucial to step into others’ shoes, understand their objectives, and avoid making hasty negative judgments about their motives.
Key Takeaways:
-
- Learn how to identify root causes of conflicts instead of focusing on surface-level issues
- Master the skills needed to navigate constructive conflict resolution effectively
- Gain insight into common challenges such as unclear roles and competing interests
Join Dr. Bob Churilla, an expert in Conflict Resolution and Organizational Development, as he guides you through proven strategies to handle workplace conflicts with confidence.
This 60-minute webinar is designed to equip you with the tools to turn workplace conflict into opportunities for growth and improved team dynamics.
Join Now!
Conflicts are inevitable in any workplace, even when everyone has the best intentions and strong ideas.
Dealing with individuals, both inside and outside your organization, who challenge you or your team can create tension and impact performance.
This course will help you understand that workplace conflicts often stem from:
-
- Genuine opposing interests
- Ambiguities in roles or authority levels
- Incentives that encourage competition over collaboration
- A lack of accountability or transparency
To resolve these issues effectively, it’s crucial to step into others’ shoes, understand their objectives, and avoid making hasty negative judgments about their motives.
Key Takeaways:
-
- Learn how to identify root causes of conflicts instead of focusing on surface-level issues
- Master the skills needed to navigate constructive conflict resolution effectively
- Gain insight into common challenges such as unclear roles and competing interests
Join Dr. Bob Churilla, an expert in Conflict Resolution and Organizational Development, as he guides you through proven strategies to handle workplace conflicts with confidence.
This 60-minute webinar is designed to equip you with the tools to turn workplace conflict into opportunities for growth and improved team dynamics.
Join Now!
Why you should attend
Workplaces thrive on relationships. When these relationships are nurtured, they create energy, foster learning, and build camaraderie. But when tensions arise, conflicts can drain morale, hinder productivity, and lead to costly setbacks for both individuals and organizations.
“Have you noticed a rise in absenteeism or turnover? These are often signs of unresolved, underlying conflicts that need immediate attention.”
It is essential for both managers and employees to effectively address, manage, and recover from conflict to maintain a positive and productive work environment.
In this webinar, you will learn:
-
- Strategies for managing job-related conflicts and improving coworker relationships
- How to assess the severity of conflicts and intervene at the right time
- The crucial role of emotional intelligence in resolving conflicts constructively
- Practical solutions for common conflict challenges at various organizational levels
By attending this webinar, you’ll gain the tools to not only resolve conflicts but also transform them into opportunities for growth and better collaboration.
Enroll Now!
Workplaces thrive on relationships. When these relationships are nurtured, they create energy, foster learning, and build camaraderie. But when tensions arise, conflicts can drain morale, hinder productivity, and lead to costly setbacks for both individuals and organizations.
“Have you noticed a rise in absenteeism or turnover? These are often signs of unresolved, underlying conflicts that need immediate attention.”
It is essential for both managers and employees to effectively address, manage, and recover from conflict to maintain a positive and productive work environment.
In this webinar, you will learn:
-
- Strategies for managing job-related conflicts and improving coworker relationships
- How to assess the severity of conflicts and intervene at the right time
- The crucial role of emotional intelligence in resolving conflicts constructively
- Practical solutions for common conflict challenges at various organizational levels
By attending this webinar, you’ll gain the tools to not only resolve conflicts but also transform them into opportunities for growth and better collaboration.
Enroll Now!
Areas Covered
- Understanding the Types of Conflict
- Types of Conflict
- Task Disputes
- Relationship Disputes
- Workplace Harassment and Bullying
- Sexual, Racial, and Ethnic Harassment
- Other Forms of Harassment
- Workplace Bullying
- Casual Workplace Irritations
- Personality Clashes and Power Struggles
- Personality Clashes
- Power Struggles
- Eliminating Power Plays
- Blips vs. Clashes
- Recognizing Blips vs. Clashes
- Using Natural Biological Tendencies to Resolve Conflict
- Using Time to Work It Out
- Managerial Intervention
- Different Levels of Organizational Conflict:
- Interpersonal Conflict
- Intradepartmental Conflict
- Interdepartmental Conflict
- Common Organizational Conflict Issues:
- Employee Needs
- Decision-Making Techniques
- The Silo Effect
- Different Levels of Organizational Conflict:
- Evaluating Conflict
- Cost of Conflict:
- Impact on Productivity
- Absenteeism
- Turnover
- Morale
- Cost of Conflict:
- The Role of Emotional Intelligence in Conflict Resolution
- Recognizing One’s Own Feelings
- Recognizing Others’ Feelings
- Empathy
- Self-Control
- Confronting Employees Effectively
- Accountability Conversations
- Active Listening
- Giving Voice to Those in Conflict
- Brainstorming Solutions
- Reality Checks
- Team Building Exercises for Conflict Resolution
- Appealing to the Greater Good
- Showing Interdependence
- Empowering Teams
BONUS:
-
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
- Understanding the Types of Conflict
- Types of Conflict
- Task Disputes
- Relationship Disputes
- Workplace Harassment and Bullying
- Sexual, Racial, and Ethnic Harassment
- Other Forms of Harassment
- Workplace Bullying
- Casual Workplace Irritations
- Personality Clashes and Power Struggles
- Personality Clashes
- Power Struggles
- Eliminating Power Plays
- Blips vs. Clashes
- Recognizing Blips vs. Clashes
- Using Natural Biological Tendencies to Resolve Conflict
- Using Time to Work It Out
- Managerial Intervention
- Different Levels of Organizational Conflict:
- Interpersonal Conflict
- Intradepartmental Conflict
- Interdepartmental Conflict
- Common Organizational Conflict Issues:
- Employee Needs
- Decision-Making Techniques
- The Silo Effect
- Different Levels of Organizational Conflict:
- Evaluating Conflict
- Cost of Conflict:
- Impact on Productivity
- Absenteeism
- Turnover
- Morale
- Cost of Conflict:
- The Role of Emotional Intelligence in Conflict Resolution
- Recognizing One’s Own Feelings
- Recognizing Others’ Feelings
- Empathy
- Self-Control
- Confronting Employees Effectively
- Accountability Conversations
- Active Listening
- Giving Voice to Those in Conflict
- Brainstorming Solutions
- Reality Checks
- Team Building Exercises for Conflict Resolution
- Appealing to the Greater Good
- Showing Interdependence
- Empowering Teams
BONUS:
-
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
Who is this course for
Everybody benefits from watching this. Even better when done as a group!
-
- HR Managers
- Team Leaders
- Supervisors
- Operations Managers
- Project Managers
- Department Heads
- Workplace Mediators
- Organizational Development Specialists
- Conflict Resolution Consultants
Everybody benefits from watching this. Even better when done as a group!
-
- HR Managers
- Team Leaders
- Supervisors
- Operations Managers
- Project Managers
- Department Heads
- Workplace Mediators
- Organizational Development Specialists
- Conflict Resolution Consultants
Instructor Profile
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant.
Bob has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations.
