Tough Talks At Work Made Easier: Mastering the Toughest Employee Discussions
Master The Art of Turning High-stakes Conflicts into Productive Outcomes!
Instructor :
Ben Adkins
Webinar ID:
16807
Date: JAN 23, 2025 (THU)
Start Time: 10 AM PT - 11:30 AM PT
Duration: 90 Mins.
What you will learn
- Develop Framework For Thinking Through Difficult Conversations Effectively.
- Learn Best Practices To Initiate And Frame Conversations Properly.
- Understand Three Key Strategies For Resolving Workplace Conflicts.
- Enhance Negotiation And Persuasion Skills In …
- Develop Framework For Thinking Through Difficult Conversations Effectively.
- Learn Best Practices To Initiate And Frame Conversations Properly.
- Understand Three Key Strategies For Resolving Workplace Conflicts.
- Enhance Negotiation And Persuasion Skills In Tough Situations.
- Improve Listening And Clear Communication For Impactful Messages.
- Manage Emotions And Confront Issues Without Provoking Conflict.
- Prepare For And Handle Unexpected Issues In Discussions.
Course Description
Are you tired of tense silences and missed opportunities in crucial meetings?
Navigating workplace tensions can drain your energy and detract from performance. Transforming these challenges into constructive dialogues is key to leadership success.
In this interactive webinar, you’ll master the art of turning high-stakes conflicts into productive outcomes. Discover strategies to engage confidently, frame discussions effectively, and lead conversations that foster respect and understanding.
Why Attend?
- Overcome Anxiety: Learn to handle conversations that have previously filled you with dread and anxiety.
- Practical Tools: Gain access to a structured framework and actionable tools to manage even the most challenging discussions effectively.
- Focus and Flow: Unlock techniques to maintain your focus and keep your energy flowing positively, transforming how you communicate in high-stakes situations.
What You’ll Learn:
- Preparation Strategies: Essential steps to prepare for sensitive discussions, including a checklist of action items that set the stage for a successful conversation.
- During the Conversation: Apply best practices and useful concepts to stay poised and productive while navigating tough topics.
- Effective Openings: Master conversational openings that pave the way for constructive and calm dialogue.
- Post-Discussion Strategies: Tips to ensure follow-up is as impactful as the conversation itself.
Value to Your Role:
Whether you’re dealing with performance appraisals, discussing sensitive topics, or leading through change, this webinar equips you with the skills to approach difficult conversations with confidence and clarity.
Enhance your leadership capabilities and free up energy previously stuck in apprehension, making room for more strategic tasks and leadership growth.
Don’t miss this opportunity to transform how you handle crucial conversations at work. Empower yourself with the confidence to tackle tough talks head-on, ensuring a more resilient and effective management style.
Join Now!
Are you tired of tense silences and missed opportunities in crucial meetings?
Navigating workplace tensions can drain your energy and detract from performance. Transforming these challenges into constructive dialogues is key to leadership success.
In this interactive webinar, you’ll master the art of turning high-stakes conflicts into productive outcomes. Discover strategies to engage confidently, frame discussions effectively, and lead conversations that foster respect and understanding.
Why Attend?
- Overcome Anxiety: Learn to handle conversations that have previously filled you with dread and anxiety.
- Practical Tools: Gain access to a structured framework and actionable tools to manage even the most challenging discussions effectively.
- Focus and Flow: Unlock techniques to maintain your focus and keep your energy flowing positively, transforming how you communicate in high-stakes situations.
What You’ll Learn:
- Preparation Strategies: Essential steps to prepare for sensitive discussions, including a checklist of action items that set the stage for a successful conversation.
- During the Conversation: Apply best practices and useful concepts to stay poised and productive while navigating tough topics.
- Effective Openings: Master conversational openings that pave the way for constructive and calm dialogue.
- Post-Discussion Strategies: Tips to ensure follow-up is as impactful as the conversation itself.
Value to Your Role:
Whether you’re dealing with performance appraisals, discussing sensitive topics, or leading through change, this webinar equips you with the skills to approach difficult conversations with confidence and clarity.
Enhance your leadership capabilities and free up energy previously stuck in apprehension, making room for more strategic tasks and leadership growth.
Don’t miss this opportunity to transform how you handle crucial conversations at work. Empower yourself with the confidence to tackle tough talks head-on, ensuring a more resilient and effective management style.
Join Now!
Why you should attend
In today’s complex business environment, you are likely to encounter challenging scenarios that require tactful and direct communication. Whether it’s addressing underperformance, navigating disruptive behavior, or discussing sensitive personal issues, this training is crucial.
This webinar is essential for anyone who manages people, works in Human Resources, or values healthy workplace relationships
Key Benefits:
- Understand the Need for Difficult Conversations: Recognize the unavoidable nature of these discussions in maintaining professional and productive relationships.
- Overcome Hesitation: Many avoid crucial talks due to fear of outcomes or past negative experiences. This session will equip you with the confidence and strategy to approach these talks constructively.
- Choose the Right Approach: Learn to move beyond common but unproductive reactions like avoidance or confrontation. Embrace effective dialogue that leads to solutions and positive changes.
- Gain Practical Tools: Arm yourself with the knowledge, skills, and techniques necessary to conduct meaningful and transformative conversations.
Why Now More Than Ever:
In our rapidly evolving workplace, the frequency and importance of difficult conversations are at an all-time high.
The skills you acquire here will not only help you handle current challenges but also prepare you for future interactions, making you a more competent and considerate leader.
Enroll Now!
In today’s complex business environment, you are likely to encounter challenging scenarios that require tactful and direct communication. Whether it’s addressing underperformance, navigating disruptive behavior, or discussing sensitive personal issues, this training is crucial.
This webinar is essential for anyone who manages people, works in Human Resources, or values healthy workplace relationships
Key Benefits:
- Understand the Need for Difficult Conversations: Recognize the unavoidable nature of these discussions in maintaining professional and productive relationships.
- Overcome Hesitation: Many avoid crucial talks due to fear of outcomes or past negative experiences. This session will equip you with the confidence and strategy to approach these talks constructively.
- Choose the Right Approach: Learn to move beyond common but unproductive reactions like avoidance or confrontation. Embrace effective dialogue that leads to solutions and positive changes.
- Gain Practical Tools: Arm yourself with the knowledge, skills, and techniques necessary to conduct meaningful and transformative conversations.
Why Now More Than Ever:
In our rapidly evolving workplace, the frequency and importance of difficult conversations are at an all-time high.
The skills you acquire here will not only help you handle current challenges but also prepare you for future interactions, making you a more competent and considerate leader.
Enroll Now!
Course Agenda
- Develop A Framework For Thinking Through Difficult Conversations –
- Establish a structured approach to navigate tough discussions effectively.
- How To Begin A Difficult Conversation –
- Learn the best practices for initiating sensitive dialogues.
- Framing The Conversation –
- Master techniques to set the tone and context for a productive interaction.
- The Three (And Only Three) Approaches To Resolving Conflict –
- Understand the essential strategies for managing conflicts.
- Enhance Negotiation Skills To Address Difficult Situations –
- Boost your ability to negotiate under challenging circumstances.
- Improve Listening Skills –
- Enhance your capacity to listen actively, ensuring all parties feel heard and understood.
- Deliver Difficult Messages Clearly And Powerfully –
- Acquire skills to communicate tough messages with clarity and impact.
- Confront Someone Without Provoking Them –
- Discover methods to address issues directly while maintaining a calm and respectful environment.
- Persuade Difficult People –
- Gain tactics for influencing and persuading individuals who are resistant or challenging.
- Manage Emotions –
- Learn strategies to control your emotions and respond to others’ emotions constructively.
- Issues That Take You By Surprise –
- Prepare for and adeptly handle unexpected challenges that arise during conversations.
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email
- Develop A Framework For Thinking Through Difficult Conversations –
- Establish a structured approach to navigate tough discussions effectively.
- How To Begin A Difficult Conversation –
- Learn the best practices for initiating sensitive dialogues.
- Framing The Conversation –
- Master techniques to set the tone and context for a productive interaction.
- The Three (And Only Three) Approaches To Resolving Conflict –
- Understand the essential strategies for managing conflicts.
- Enhance Negotiation Skills To Address Difficult Situations –
- Boost your ability to negotiate under challenging circumstances.
- Improve Listening Skills –
- Enhance your capacity to listen actively, ensuring all parties feel heard and understood.
- Deliver Difficult Messages Clearly And Powerfully –
- Acquire skills to communicate tough messages with clarity and impact.
- Confront Someone Without Provoking Them –
- Discover methods to address issues directly while maintaining a calm and respectful environment.
- Persuade Difficult People –
- Gain tactics for influencing and persuading individuals who are resistant or challenging.
- Manage Emotions –
- Learn strategies to control your emotions and respond to others’ emotions constructively.
- Issues That Take You By Surprise –
- Prepare for and adeptly handle unexpected challenges that arise during conversations.
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email
Who is this course for
Maximize the Learning Experience in A Group Setting!
- HR Managers and Directors
- Team Leads & Department Heads
- CEOs & Business Owners
- Operational Managers
- Legal Consultants Specializing in Employment Law
- Any Professional Tasked with Employee Management & Oversight
Maximize the Learning Experience in A Group Setting!
- HR Managers and Directors
- Team Leads & Department Heads
- CEOs & Business Owners
- Operational Managers
- Legal Consultants Specializing in Employment Law
- Any Professional Tasked with Employee Management & Oversight
Instructor Profile
Ben Adkins has presented more than 3000 training programs, board retreats, workshops and webinars since 1990.
Ben helps companies and government agencies improve teamwork, leadership, productivity and communication. Ben is a conflict coach who works with organizations, teams and individuals to strategically manage conflict and improve bottom line performance. He has personally mediated hundreds of disputes and he has taught hundreds of people how to be successful mediators themselves.
Ben is a master trainer with Mediation Training Institute International, a senior trainer with Mediation Dynamics, a board member of Tarrant County Association of Mediators, an adjunct faculty member of the National College of District Attorneys for twenty years and an author or co-author of numerous training and development courses.
Ben was a long time weekly columnist for the Fort Worth Business Press; author of articles in business journals; co-author of Power Tools for Leaders and a former board member of the American Society of Training and Development.
