From Office Tiffs to Team Triumphs: The Art of Resolving Conflict in the Workplace
Proven Steps to Transform Office Clashes to Collaboration: Ready to Dive In?
Instructor :
Carolyn Riggins
Webinar ID:
10738
Date: 25 August 23, FRI
Start Time: 10 am PT
Duration: 1 Hr.
What you will learn
- Recognition & Sources: Identify Early Signs and Root Causes of Conflicts.
- Prevention & Handling: Apply Strategies and Best Practices for Conflict Management.
- Resolution: Use Tools and Mediation Policies for Proactive…
- Recognition & Sources: Identify Early Signs and Root Causes of Conflicts.
- Prevention & Handling: Apply Strategies and Best Practices for Conflict Management.
- Resolution: Use Tools and Mediation Policies for Proactive Resolution.
- Managerial Responsibility: Highlight Managerial Roles in Conflict Strategy and
- Guidance.
- HR Involvement: Emphasize the Key Role of HR in Conflict Mediation.
- Avoidance: Understand Why Managers Might Sidestep Conflicts.
Course Description
Struggling with managing employee conflicts before they escalate to resignations?
Research reveals the top three challenges managers face in the workplace:
- Unaddressed employee conflicts.
- Inconsistent adherence to protocols and procedures.
- Inadequate training for teams in high-stress situations.
Without the right training to address such issues, managers often struggle with resolution. Neglecting these problems not only portrays managerial inefficiency but also risks painting conflicts as personal rather than behavioral.
Persisting workplace conflicts, when unaddressed, can dampen morale!
Carolyn D. Riggins provides all the tools managers and HR teams need to effectively tackle workplace conflicts.
Don’t Miss Out – Register!
Struggling with managing employee conflicts before they escalate to resignations?
Research reveals the top three challenges managers face in the workplace:
- Unaddressed employee conflicts.
- Inconsistent adherence to protocols and procedures.
- Inadequate training for teams in high-stress situations.
Without the right training to address such issues, managers often struggle with resolution. Neglecting these problems not only portrays managerial inefficiency but also risks painting conflicts as personal rather than behavioral.
Persisting workplace conflicts, when unaddressed, can dampen morale!
Carolyn D. Riggins provides all the tools managers and HR teams need to effectively tackle workplace conflicts.
Don’t Miss Out – Register!
Why you should attend
Workplace conflicts among employees are not only common but also potentially detrimental if left unaddressed.
Unchecked conflicts can erode team efficiency, plummet morale, and might even push your best talent out the door. Addressing these tensions promptly is crucial.
When conflicts persist, the collective ability of the team to collaborate suffers. Basic teamwork becomes arduous, demanding undue effort.
Leaders not addressing conflicts may face challenges like reduced staff engagement, inefficient operations, lost productivity, compromised quality, and a subpar customer experience, all leading to decreased profits!
For the health and vitality of your team, it’s imperative to identify and rectify these issues correctly.
Here’s why you should join our webinar:
- Gain insights to spot and mitigate workplace issues before they dent morale.
- Learn to respond adeptly to unexpected tension-causing incidents.
- Enhance your listening skills and learn to ask the right questions, getting to the core of disputes.
Dive In & Learn!
Workplace conflicts among employees are not only common but also potentially detrimental if left unaddressed.
Unchecked conflicts can erode team efficiency, plummet morale, and might even push your best talent out the door. Addressing these tensions promptly is crucial.
When conflicts persist, the collective ability of the team to collaborate suffers. Basic teamwork becomes arduous, demanding undue effort.
Leaders not addressing conflicts may face challenges like reduced staff engagement, inefficient operations, lost productivity, compromised quality, and a subpar customer experience, all leading to decreased profits!
For the health and vitality of your team, it’s imperative to identify and rectify these issues correctly.
Here’s why you should join our webinar:
- Gain insights to spot and mitigate workplace issues before they dent morale.
- Learn to respond adeptly to unexpected tension-causing incidents.
- Enhance your listening skills and learn to ask the right questions, getting to the core of disputes.
Dive In & Learn!
Areas Covered
- Recognition: The Early Warning Signs of Workplace Conflict.
- Sources: Unpacking the Common Sources of Conflict.
- Scenarios: Typical Scenarios of Conflict in the Workplace.
- Prevention: Strategies to Prevent Conflicts While Working Together.
- Handling: Best Practices for Handling Conflict at Work.
- Tools and Techniques: For Proactively Resolving Workplace Conflicts.
- Strategy: The Importance of Managers Developing Strategies to Resolve Workplace Conflicts.
- Avoidance: Reasons Managers Often Avoid Addressing Workplace Conflicts.
- Mediation: Creating a Mediation Policy to Resolve Employee Conflicts.
- Guidance: Determining When Managers Should Provide Guidance on Conflict Resolution.
- HR-Role: The Critical Role of Human Resources Professionals in Conflict Resolution.
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
- Recognition: The Early Warning Signs of Workplace Conflict.
- Sources: Unpacking the Common Sources of Conflict.
- Scenarios: Typical Scenarios of Conflict in the Workplace.
- Prevention: Strategies to Prevent Conflicts While Working Together.
- Handling: Best Practices for Handling Conflict at Work.
- Tools and Techniques: For Proactively Resolving Workplace Conflicts.
- Strategy: The Importance of Managers Developing Strategies to Resolve Workplace Conflicts.
- Avoidance: Reasons Managers Often Avoid Addressing Workplace Conflicts.
- Mediation: Creating a Mediation Policy to Resolve Employee Conflicts.
- Guidance: Determining When Managers Should Provide Guidance on Conflict Resolution.
- HR-Role: The Critical Role of Human Resources Professionals in Conflict Resolution.
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
Who is this course for
Everybody Benefits from Watching This. Even Better When Done as a Group!
- Team Leaders Craving Smoother Project Sails
- HR Professionals Aiming for a Drama-Free Workplace
- Managers Wishing Fewer Mediation Meetings
- Executives Seeking Enhanced Team Productivity
- Any Professional Who’s Thought, “Can’t We All Just Get Along?”
Everybody Benefits from Watching This. Even Better When Done as a Group!
- Team Leaders Craving Smoother Project Sails
- HR Professionals Aiming for a Drama-Free Workplace
- Managers Wishing Fewer Mediation Meetings
- Executives Seeking Enhanced Team Productivity
- Any Professional Who’s Thought, “Can’t We All Just Get Along?”
Instructor Profile
Carolyn D. Riggins is the founder and owner of CDR Consulting Services, specializing in training, coaching and identifying problematic financial gaps. Ms. Riggins was in retail banking for 35 years with First Florida Bank, Barnett Bank, Mercantile Bank and TD Bank.
At TD Bank, Ms. Riggins was successful growing her client’s relationship by 71 million dollars through valuable training and consistently coaching her teams. Ms. Riggins served in multiple capacity levels of management roles regarding the many banks in her career path.
Under her leadership she was able to work as an Assistant Vice President Store Manager, Vice President Hub Manager and Vice President Retail Regional Manager. In these varies leadership positions Ms. Riggins was successful with leading and helping her team by developing, coaching and training to achieve sales revenue growth, deposit growth, customer growth, lending growth and focusing on compliance.
Ms. Riggins has received several awards for top performing manager of the year in her regional. Ms. Riggins has also produced many of her team players who has been nominated as top performers in the regional due to developing, coaching and training. In additional, Ms. Riggins utilizes her Bachelor of Applied Science degree in Management and Organizational Leadership from St Petersburg College to train team players to be successful in their roles.
One of Ms. Riggins goal is to train and coach continuously by using her education and expertise daily to change, transform and impact great leaders and team players. Ms. Riggins has now moved her financial expertise, coaching, training experience, skills and education into her business CDR Financial Consultant to help other businesses to become successful.
