Mediation Skills for Leaders: How to Turn Resistance into Cooperation
Breakthrough Techniques for Building Collaboration!
Instructor :
Ben Adkins
Webinar ID:
12627
Date: 23 June 23, FRI
Start Time: 10 am PT
Duration: 1 Hr.
What you will learn
- The Surprising Biggest Challenge to Leader Mediation
- Consequences of Conflict – Measuring the Costs
- 6 Types of Conflicts and How to Address Them
- When Leader Mediation Works – and When it Won’t
- The 4 Critical Steps that Ensure Mediation Works…
- The Surprising Biggest Challenge to Leader Mediation
- Consequences of Conflict – Measuring the Costs
- 6 Types of Conflicts and How to Address Them
- When Leader Mediation Works – and When it Won’t
- The 4 Critical Steps that Ensure Mediation Works
- How to Hold an Effective Three-way Meeting
- The 3 Tasks of the Leader-as-Mediator
- Successful Resolution – Making Deals That Stick
- The Best Way to Ensure Future Conflicts are Managed Effectively
Course Description
A staggering 85% of employees experience conflict in the workplace, leading to decreased productivity and increased turnover!
Unmanaged workplace conflict has predictable negative effects on the organization.
- Employees stop communicating about business issues
- People withdraw from work and do not speak up in meetings
- Poor morale, Excessive absenteeism, tardiness and sick days
- Trouble keeping good employees
- Customer service problems
- Cliques, Backstabbing, Sabotage
- Law suites, EEOC or Harassment claims have been filed
As a leader, your ability to navigate conflicts and disagreements is crucial. Resolving conflicts in a constructive manner creates a collaborative atmosphere that encourages teamwork and innovation.
Attend this training to learn practical techniques to overcome resistance, foster empathy, and build bridges among team members, resulting in enhanced cooperation, engagement, and higher productivity.
In this interactive webinar, Ben Adkins, a conflict management and leadership training coach, will share practical advice on:
- Why mediate? The clear advantage to you and the employee
- How to conduct a facilitated-collaborative-problem-solving meeting
- The 4 critical steps that ensure mediation works
- How to prepare participants for successful mediations
- The 2 steps that make the mediation a success
- How to prevent conflicts from escalating into disaster
- How to turn resistance into cooperation
- How to get employees to constructively resolve their conflicts
- How to make sure employees stick to their agreements
Join Now!
A staggering 85% of employees experience conflict in the workplace, leading to decreased productivity and increased turnover!
Unmanaged workplace conflict has predictable negative effects on the organization.
- Employees stop communicating about business issues
- People withdraw from work and do not speak up in meetings
- Poor morale, Excessive absenteeism, tardiness and sick days
- Trouble keeping good employees
- Customer service problems
- Cliques, Backstabbing, Sabotage
- Law suites, EEOC or Harassment claims have been filed
As a leader, your ability to navigate conflicts and disagreements is crucial. Resolving conflicts in a constructive manner creates a collaborative atmosphere that encourages teamwork and innovation.
Attend this training to learn practical techniques to overcome resistance, foster empathy, and build bridges among team members, resulting in enhanced cooperation, engagement, and higher productivity.
In this interactive webinar, Ben Adkins, a conflict management and leadership training coach, will share practical advice on:
- Why mediate? The clear advantage to you and the employee
- How to conduct a facilitated-collaborative-problem-solving meeting
- The 4 critical steps that ensure mediation works
- How to prepare participants for successful mediations
- The 2 steps that make the mediation a success
- How to prevent conflicts from escalating into disaster
- How to turn resistance into cooperation
- How to get employees to constructively resolve their conflicts
- How to make sure employees stick to their agreements
Join Now!
Why you should attend
Struggling to Get Others on Board? – Discover the Art of Turning Resistance into Cooperation!
Effective mediation skills can lead to incredible outcomes in the workplace.
Research shows that 89% of conflicts mediated by leaders resulted in improved relationships and collaboration.
Investing in your mediation skills not only benefits your organization but also supports your personal and professional growth.
By attending this training, you will gain a valuable skill set that can be applied in various leadership scenarios, further distinguishing you as a capable and influential leader.
Enroll Now!
Struggling to Get Others on Board? – Discover the Art of Turning Resistance into Cooperation!
Effective mediation skills can lead to incredible outcomes in the workplace.
Research shows that 89% of conflicts mediated by leaders resulted in improved relationships and collaboration.
Investing in your mediation skills not only benefits your organization but also supports your personal and professional growth.
By attending this training, you will gain a valuable skill set that can be applied in various leadership scenarios, further distinguishing you as a capable and influential leader.
Enroll Now!
Areas Covered
- The Surprising Biggest Challenge to Leader Mediation
- Consequences of Conflict – Measuring the Costs
- Why Mediation Works
- 2 Ways of Thinking about Mediation: Mechanic Vs Organic
- 6 Types of Conflicts – Boss-Employee, Employee-Boss, Employee-Employee, Team -Team, Organization-Customer, Business-Business
- When Leader Mediation Works – and When it Won’t
- How to Conduct Preliminary Meetings With Employees
- How to Hold an Effective Three-way Meeting
- The 3 Tasks of the Leader-as-Mediator
- Conciliatory Gestures: The Magic Ingredient of The Process
- Successful Resolution – Making Deals That Stick
- The Best Way to Ensure Future Conflicts are Managed Effectively
- What If Mediation Fails?
- Mediator Tip Sheet and Resources
BONUS:
- Ben Adkins will provide links to Cost of Conflict assessment and a check-list for what to do in the stages of the mediation process.
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- The Surprising Biggest Challenge to Leader Mediation
- Consequences of Conflict – Measuring the Costs
- Why Mediation Works
- 2 Ways of Thinking about Mediation: Mechanic Vs Organic
- 6 Types of Conflicts – Boss-Employee, Employee-Boss, Employee-Employee, Team -Team, Organization-Customer, Business-Business
- When Leader Mediation Works – and When it Won’t
- How to Conduct Preliminary Meetings With Employees
- How to Hold an Effective Three-way Meeting
- The 3 Tasks of the Leader-as-Mediator
- Conciliatory Gestures: The Magic Ingredient of The Process
- Successful Resolution – Making Deals That Stick
- The Best Way to Ensure Future Conflicts are Managed Effectively
- What If Mediation Fails?
- Mediator Tip Sheet and Resources
BONUS:
- Ben Adkins will provide links to Cost of Conflict assessment and a check-list for what to do in the stages of the mediation process.
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
Who is this course for
- Human Resource Professionals
- Ombuds
- Supervisors, Team Leaders, Managers
- Business Owners. Senior Executives
- Project Managers
- Management Consultants
- Entrepreneurs
- Personal Development Specialist
- This class is designed for any one responsible for the cooperation of others
- Human Resource Professionals
- Ombuds
- Supervisors, Team Leaders, Managers
- Business Owners. Senior Executives
- Project Managers
- Management Consultants
- Entrepreneurs
- Personal Development Specialist
- This class is designed for any one responsible for the cooperation of others
Instructor Profile
Ben Adkins has presented more than 3000 training programs, board retreats, workshops and webinars since 1990.
Ben helps companies and government agencies improve teamwork, leadership, productivity and communication. Ben is a conflict coach who works with organizations, teams and individuals to strategically manage conflict and improve bottom line performance. He has personally mediated hundreds of disputes and he has taught hundreds of people how to be successful mediators themselves.
Ben is a master trainer with Mediation Training Institute International, a senior trainer with Mediation Dynamics, a board member of Tarrant County Association of Mediators, an adjunct faculty member of the National College of District Attorneys for twenty years and an author or co-author of numerous training and development courses.
Ben was a long time weekly columnist for the Fort Worth Business Press; author of articles in business journals; co-author of Power Tools for Leaders and a former board member of the American Society of Training and Development.
