Instructor :
Wendy Sellers

Webinar ID:
20017

Conflict is a natural part of any workplace — but it doesn’t have to disrupt your team.

This interactive training equips supervisors and managers with the essential skills to manage conflict and handle challenging conversations with confidence.

Through real-world scenarios and expert-led guidance, participants will explore proven techniques for turning tense moments into opportunities for growth, understanding, and resolution.

Whether it’s addressing performance issues, resolving team tensions, or navigating emotionally charged discussions, this session helps supervisors lead with clarity and composure.

Key takeaways include:

• • Understanding the root causes of workplace conflict
  • Techniques for managing emotions—your own and others’
  • Frameworks for conducting constructive, respectful conversations
  • Strategies to de-escalate tension and foster collaboration
  • The role of active listening and empathy in conflict resolution

This training is designed to be practical, insightful, and immediately applicable. Participants will walk away with a toolkit of strategies to address conflict head-on—before it escalates—while reinforcing trust and accountability within their teams.

Develop your leadership edge by mastering one of the most vital workplace skills.

Enroll Now!

Conflict is a natural part of any workplace — but it doesn’t have to disrupt your team.

This interactive training equips supervisors and managers with the essential skills to manage conflict and handle challenging conversations with confidence.

Through real-world scenarios and expert-led guidance, participants will explore proven techniques for turning tense moments into opportunities for growth, understanding, and resolution.

Whether it’s addressing performance issues, resolving team tensions, or navigating emotionally charged discussions, this session helps supervisors lead with clarity and composure.

Key takeaways include:

• • Understanding the root causes of workplace conflict
  • Techniques for managing emotions—your own and others’
  • Frameworks for conducting constructive, respectful conversations
  • Strategies to de-escalate tension and foster collaboration
  • The role of active listening and empathy in conflict resolution

This training is designed to be practical, insightful, and immediately applicable. Participants will walk away with a toolkit of strategies to address conflict head-on—before it escalates—while reinforcing trust and accountability within their teams.

Develop your leadership edge by mastering one of the most vital workplace skills.

Enroll Now!

In today’s fast-paced, high-pressure work environment, unresolved conflict can quietly drain team morale, escalate turnover, and damage productivity. What’s worse? Many supervisors feel unprepared to manage these situations effectively.

That’s where this training steps in.

You’ll gain the practical tools and confidence needed to address workplace friction head-on—before it becomes a crisis. Whether it’s calming heated emotions, navigating sensitive feedback, or confronting toxic behavior, this session helps you lead with fairness and emotional intelligence.

This course is for you if:

• • You’ve struggled with uncomfortable conversations and want to handle them better
  • You’re noticing tension within your team but aren’t sure how to intervene
  • You want to create a safe, respectful, and high-performing workplace
  • You’re looking to build trust without sacrificing accountability

What sets this session apart? It’s not just theory—it’s actionable, scenario-based training tailored to real supervisory challenges.

You’ll leave with a playbook of strategies you can use immediately to:

• • Defuse conflict without defensiveness
  • Communicate clearly even in tough situations
  • Model leadership through empathy and assertiveness

Be the kind of leader people trust in times of tension. The skills you’ll gain here will empower you to lead stronger, communicate clearer, and build a healthier workplace culture.

Join Now!

In today’s fast-paced, high-pressure work environment, unresolved conflict can quietly drain team morale, escalate turnover, and damage productivity. What’s worse? Many supervisors feel unprepared to manage these situations effectively.

That’s where this training steps in.

You’ll gain the practical tools and confidence needed to address workplace friction head-on—before it becomes a crisis. Whether it’s calming heated emotions, navigating sensitive feedback, or confronting toxic behavior, this session helps you lead with fairness and emotional intelligence.

This course is for you if:

• • You’ve struggled with uncomfortable conversations and want to handle them better
  • You’re noticing tension within your team but aren’t sure how to intervene
  • You want to create a safe, respectful, and high-performing workplace
  • You’re looking to build trust without sacrificing accountability

What sets this session apart? It’s not just theory—it’s actionable, scenario-based training tailored to real supervisory challenges.

You’ll leave with a playbook of strategies you can use immediately to:

• • Defuse conflict without defensiveness
  • Communicate clearly even in tough situations
  • Model leadership through empathy and assertiveness

Be the kind of leader people trust in times of tension. The skills you’ll gain here will empower you to lead stronger, communicate clearer, and build a healthier workplace culture.

Join Now!

1. Understanding Workplace Conflict

• • Identify the most common triggers of workplace conflict
  • Explore how unresolved tensions impact team cohesion, morale, and productivity
  • Learn to spot early warning signs before issues escalate

2. Root Cause Resolution: Going Beyond the Surface

• • Understand the difference between symptom-based fixes and true resolution
  • Learn techniques to identify and address underlying causes of recurring disputes
  • Discover how root cause resolution leads to sustainable change and team harmony

3. The Conflict Resolution Process

• • Master a clear, step-by-step process for managing conflict professionally
    • • Preparing for the conversation
      • Structuring the discussion to stay solution-focused
      • Using empathy, listening, and assertiveness effectively

• • Handle difficult moments with calm and clarity

4. Repairing Relationships After Conflict

• • Understand the power of follow-up conversations and mutual accountability
  • Use feedback as a tool to rebuild trust and reinforce expectations
  • Shift from conflict to collaboration and growth

5. Real-World Application and Integration

• • Apply skills through scenarios, role-play, and case examples
  • Tailor strategies to your team’s dynamics and your leadership style
  • Leave with a practical playbook for handling future challenges

BONUS:

1. 1. PDF copy of the presentation handout for your future reference.
   2. Soft copy of the certificate of completion on request.
   3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email

1. Understanding Workplace Conflict

• • Identify the most common triggers of workplace conflict
  • Explore how unresolved tensions impact team cohesion, morale, and productivity
  • Learn to spot early warning signs before issues escalate

2. Root Cause Resolution: Going Beyond the Surface

• • Understand the difference between symptom-based fixes and true resolution
  • Learn techniques to identify and address underlying causes of recurring disputes
  • Discover how root cause resolution leads to sustainable change and team harmony

3. The Conflict Resolution Process

• • Master a clear, step-by-step process for managing conflict professionally
    • • Preparing for the conversation
      • Structuring the discussion to stay solution-focused
      • Using empathy, listening, and assertiveness effectively

• • Handle difficult moments with calm and clarity

4. Repairing Relationships After Conflict

• • Understand the power of follow-up conversations and mutual accountability
  • Use feedback as a tool to rebuild trust and reinforce expectations
  • Shift from conflict to collaboration and growth

5. Real-World Application and Integration

• • Apply skills through scenarios, role-play, and case examples
  • Tailor strategies to your team’s dynamics and your leadership style
  • Leave with a practical playbook for handling future challenges

BONUS:

1. 1. PDF copy of the presentation handout for your future reference.
   2. Soft copy of the certificate of completion on request.
   3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email

Everybody Benefits from Watching This. Even Better When Done as a Group!

• • New Or Experienced Supervisors Managing Team Conflicts
  • HR Professionals Supporting Leaders In Tough Conversations
  • Department Managers Seeking Better Conflict Resolution Skills
  • Team Leads Navigating Daily Interpersonal Challenges
  • Operations Managers Focused On Building Stronger Teams
  • Small Business Owners Leading Diverse Employee Groups
  • Project Managers Handling Cross-Functional Team Disputes
  • Anyone Responsible For Coaching Or Managing People

Everybody Benefits from Watching This. Even Better When Done as a Group!

• • New Or Experienced Supervisors Managing Team Conflicts
  • HR Professionals Supporting Leaders In Tough Conversations
  • Department Managers Seeking Better Conflict Resolution Skills
  • Team Leads Navigating Daily Interpersonal Challenges
  • Operations Managers Focused On Building Stronger Teams
  • Small Business Owners Leading Diverse Employee Groups
  • Project Managers Handling Cross-Functional Team Disputes
  • Anyone Responsible For Coaching Or Managing People