Managing or Working with Toxic & Other Employees Who have Attitude Issues
Stop Office Drama With Practical Conflict-Handling Tools That Work!
Instructor :
Judith Belmont
Webinar ID:
20028
Date: APR 22, 2025 (TUE)
Start Time: 10 AM PT - 11:00 AM PT
Duration: 1 Hr.
What you will learn
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- Recognize And Respond To Toxic Workplace Behaviors Effectively
- Communicate Assertively Without Sounding Aggressive Or Passive
- Use “I” Statements To De-Escalate Heated Conversations
- Read And Respond To Key Non-Verbal Communication Cues
- Listen Actively To Build Trust And Mutual Understanding
- Set Healthy Boundaries With Difficult Or ….
-
- Recognize And Respond To Toxic Workplace Behaviors Effectively
- Communicate Assertively Without Sounding Aggressive Or Passive
- Use “I” Statements To De-Escalate Heated Conversations
- Read And Respond To Key Non-Verbal Communication Cues
- Listen Actively To Build Trust And Mutual Understanding
- Set Healthy Boundaries With Difficult Or Disrespectful People
- Identify Core Causes Behind Challenging Employee Attitudes
- Promote A Positive, Respectful, And Collaborative Work Culture
Course Description
Difficult personalities and toxic attitudes can drain team morale, productivity, and even your own confidence.
This practical, interactive course is designed to help professionals build assertive communication skills that foster healthier workplace interactions—even in the toughest scenarios.
You’ll explore how to identify and manage toxic behaviors, set healthy boundaries, and respond confidently without escalating tensions. Whether you’re a team member or a manager, this session gives you tools to handle difficult employees or coworkers with professionalism and clarity.
Through real-world examples and expert guidance, you’ll gain skills to:
-
- Distinguish assertive, aggressive, and passive communication styles
- Set respectful boundaries with individuals who overstep or behave inappropriately
- Stay composed and assertive under pressure or emotional triggers
- Spot the root causes of negative or defiant behavior
- Enhance your listening skills and respond with empathy and clarity
- Promote a culture of positivity and mutual respect in your team
The course also highlights how to avoid becoming “the difficult one” yourself—by recognizing unhelpful habits and replacing them with constructive, intentional actions.
Whether you’re leading a team or just trying to survive office drama, this course gives you practical, everyday tools to transform tension into collaboration.
Enroll Now!
Difficult personalities and toxic attitudes can drain team morale, productivity, and even your own confidence.
This practical, interactive course is designed to help professionals build assertive communication skills that foster healthier workplace interactions—even in the toughest scenarios.
You’ll explore how to identify and manage toxic behaviors, set healthy boundaries, and respond confidently without escalating tensions. Whether you’re a team member or a manager, this session gives you tools to handle difficult employees or coworkers with professionalism and clarity.
Through real-world examples and expert guidance, you’ll gain skills to:
-
- Distinguish assertive, aggressive, and passive communication styles
- Set respectful boundaries with individuals who overstep or behave inappropriately
- Stay composed and assertive under pressure or emotional triggers
- Spot the root causes of negative or defiant behavior
- Enhance your listening skills and respond with empathy and clarity
- Promote a culture of positivity and mutual respect in your team
The course also highlights how to avoid becoming “the difficult one” yourself—by recognizing unhelpful habits and replacing them with constructive, intentional actions.
Whether you’re leading a team or just trying to survive office drama, this course gives you practical, everyday tools to transform tension into collaboration.
Enroll Now!
Why you should attend
Workplace conflict and toxic attitudes aren’t just frustrating—they’re costly, stressful, and contagious.
If you’ve ever felt stuck dealing with negative, disrespectful, or defiant behavior, this course offers a clear way forward.
You’ll walk away with real-world strategies to take control of difficult dynamics and restore balance in your team. Whether you manage others or collaborate across departments, this session will help you:
-
- Communicate with confidence and clarity—even under pressure
- Neutralize toxic behavior without escalating conflict
- Maintain your professionalism while standing your ground
- Model positive, respectful interactions that inspire better behavior in others
This course isn’t just theory—it’s a practical toolkit for anyone ready to stop walking on eggshells and start leading (or contributing) with purpose, resilience, and impact.
Join Now!
Workplace conflict and toxic attitudes aren’t just frustrating—they’re costly, stressful, and contagious.
If you’ve ever felt stuck dealing with negative, disrespectful, or defiant behavior, this course offers a clear way forward.
You’ll walk away with real-world strategies to take control of difficult dynamics and restore balance in your team. Whether you manage others or collaborate across departments, this session will help you:
-
- Communicate with confidence and clarity—even under pressure
- Neutralize toxic behavior without escalating conflict
- Maintain your professionalism while standing your ground
- Model positive, respectful interactions that inspire better behavior in others
This course isn’t just theory—it’s a practical toolkit for anyone ready to stop walking on eggshells and start leading (or contributing) with purpose, resilience, and impact.
Join Now!
Areas Covered
1. Understanding Communication Styles
-
- Identify the three core styles: Assertive, Non-Assertive, and Aggressive
- Recognize how each style influences workplace dynamics
2. Mastering Assertive Communication
-
- Learn how to stand up for your rights in a calm, respectful manner
- Use “I” statements to express yourself effectively
- Avoid “You” statements that can trigger defensiveness
3. Non-Verbal and Active Listening Skills
-
- Understand the impact of non-verbal communication on trust and tone
- Apply active listening techniques to build stronger relationships
4. Thinking Patterns That Support Healthy Communication
-
- Explore how mindset and self-awareness shape communication outcomes
- Develop habits to stay calm, composed, and constructive under pressure
5. Navigating Difficult Behaviors
-
- Identify the four key reasons behind challenging behaviors
- Gain tools to address toxic or defiant attitudes professionally
- Reflect: How to know if you’re the difficult one
6. Fostering a Positive Workplace Culture
-
- Embrace the importance of gratitude, empathy, and forgiveness
- Cultivate a culture of respect, collaboration, and psychological safety
BONUS:
-
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email
1. Understanding Communication Styles
-
- Identify the three core styles: Assertive, Non-Assertive, and Aggressive
- Recognize how each style influences workplace dynamics
2. Mastering Assertive Communication
-
- Learn how to stand up for your rights in a calm, respectful manner
- Use “I” statements to express yourself effectively
- Avoid “You” statements that can trigger defensiveness
3. Non-Verbal and Active Listening Skills
-
- Understand the impact of non-verbal communication on trust and tone
- Apply active listening techniques to build stronger relationships
4. Thinking Patterns That Support Healthy Communication
-
- Explore how mindset and self-awareness shape communication outcomes
- Develop habits to stay calm, composed, and constructive under pressure
5. Navigating Difficult Behaviors
-
- Identify the four key reasons behind challenging behaviors
- Gain tools to address toxic or defiant attitudes professionally
- Reflect: How to know if you’re the difficult one
6. Fostering a Positive Workplace Culture
-
- Embrace the importance of gratitude, empathy, and forgiveness
- Cultivate a culture of respect, collaboration, and psychological safety
BONUS:
-
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email
Who is this course for
Everybody Benefits from Watching This. Even Better When Done as a Group!
-
- HR Professionals Managing Workplace Behavior And Culture
- Team Leaders Facing Conflict Or Communication Challenges
- Frontline Managers Handling Difficult Team Dynamics
- Supervisors Seeking Assertive Yet Respectful Communication Tools
- Department Heads Struggling With Toxic Team Members
- Project Managers Navigating Cross-Functional Team Tensions
- Employees Dealing With Negative Or Defiant Colleagues
- Business Owners Creating A Healthier Work Environment
Everybody Benefits from Watching This. Even Better When Done as a Group!
-
- HR Professionals Managing Workplace Behavior And Culture
- Team Leaders Facing Conflict Or Communication Challenges
- Frontline Managers Handling Difficult Team Dynamics
- Supervisors Seeking Assertive Yet Respectful Communication Tools
- Department Heads Struggling With Toxic Team Members
- Project Managers Navigating Cross-Functional Team Tensions
- Employees Dealing With Negative Or Defiant Colleagues
- Business Owners Creating A Healthier Work Environment
Instructor Profile
Judith Belmont is a mental health author, trainer and motivational speaker on a variety of personal, emotional and workplace wellness topics. After 40 years of working as a psychotherapist, she now offers mental health coaching via phone and Skype. She has taught Psychology at various colleges, worked in various therapeutic settings, including private practice, and has led many interactive presentations and keynotes to various companies, organizations and conferences.
She is the author of 7 mental health and wellness books and two Emotional Wellness Card Decks with three publishers: WW Norton, New Harbinger and PESI. Her books are in the field of self-help and personal development, with most of them offering therapists and trainers interactive psycho-educational activities to teach clients emotional intelligence and life skills for emotional wellness. Her books offer practical tips and activities to improve life skills such as healthy thinking skills, effective communication, improving empathy, managing stress, developing resilience, avoiding burnout and overcoming adversity.
The activities, handouts and tips in her books reflect the teachings of modern psychological techniques, including the popular orientations of Positive Psychology and Cognitive Behavior Psychology. Judith has an MS in Clinical Psychology from Hahnemann Medical College, and holds a BS in Psychology from University of Pennsylvania. She currently lives in Naples, Fl. Her website is www.belmontwellness.com
