Instructor :
Audrey Halpern

Webinar ID:
10542

Managing difficult people is challenging, but it can be done!

Some people are a joy to work with, and others are not. As a manager, however, you can’t stand idly by and watch as difficult people disrupt your work environment.

Difficult employees make the workplace miserable for everybody. The antics difficult people pull are often enough to anger even the saints among us. Sometimes confronting them causes more problems and sometimes ignore them sounds like a better plan.

Unfortunately, dealing with difficult employees is an unavoidable part of any manager’s job, and it’s best to address the matter sooner rather than later.

In this interactive webinar, Audrey Halpren, faculty member of the AMA, covers essential skills every supervisor and manager must know to:

• Deal difficult employees,
• Prevent challenging situations
• Create a culture of mutual respect and understanding.

Join Now!

Managing difficult people is challenging, but it can be done!

Some people are a joy to work with, and others are not. As a manager, however, you can’t stand idly by and watch as difficult people disrupt your work environment.

Difficult employees make the workplace miserable for everybody. The antics difficult people pull are often enough to anger even the saints among us. Sometimes confronting them causes more problems and sometimes ignore them sounds like a better plan.

Unfortunately, dealing with difficult employees is an unavoidable part of any manager’s job, and it’s best to address the matter sooner rather than later.

In this interactive webinar, Audrey Halpren, faculty member of the AMA, covers essential skills every supervisor and manager must know to:

• Deal difficult employees,
• Prevent challenging situations
• Create a culture of mutual respect and understanding.

Join Now!

As a manager, you’re sandwiched between the pressure of senior executives and the demands of your staff members.

The last thing you need is an unruly employee whose chronic “negaholic‘ attitude upsets your office applecart and affects the morale of your entire team.

When difficult employee behavior is not appropriately addressed, other employees

1. Become resentful
2. Lose respect for your organization’s leaders
3. Start modeling the difficult employee’s behavior.

As a result, employee morale decreases, and your organization’s results and culture suffer.

Managing Difficult Employees gives you the tools to cope with all kinds of difficult employees.

• This handy guide cuts to the chase, helping you identify and deal with specific personality types.
• You’ll learn how to effectively use assertiveness and negotiation rather than emotion. Moreover, you’ll discover tips, strategies, and techniques for coping with difficult people.
• The strategies covered in this webinar should offer a path to confidently address difficult employees before the situation gets out of hand.

Enroll Now!

As a manager, you’re sandwiched between the pressure of senior executives and the demands of your staff members.

The last thing you need is an unruly employee whose chronic “negaholic‘ attitude upsets your office applecart and affects the morale of your entire team.

When difficult employee behavior is not appropriately addressed, other employees

1. Become resentful
2. Lose respect for your organization’s leaders
3. Start modeling the difficult employee’s behavior.

As a result, employee morale decreases, and your organization’s results and culture suffer.

Managing Difficult Employees gives you the tools to cope with all kinds of difficult employees.

• This handy guide cuts to the chase, helping you identify and deal with specific personality types.
• You’ll learn how to effectively use assertiveness and negotiation rather than emotion. Moreover, you’ll discover tips, strategies, and techniques for coping with difficult people.
• The strategies covered in this webinar should offer a path to confidently address difficult employees before the situation gets out of hand.

Enroll Now!

• Define and discuss different personality types
• Consider differences in work styles and generational approaches
• Use assertiveness and negotiation rather than emotion
• Become familiar with the personalities of people you find difficult and how to interact more effectively
• Learn why certain people push your buttons
• Understand and recognize the key themes that make conversations difficult
• Learn to prepare effectively for a difficult conversation
• Confront someone calmly and respectfully
• Avoid common (but critical) mistakes
• Become a better listener
• Overcome the fears that lead you to avoid conversations
• Know when and how to end a difficult conversation
• Promote joint problem-solving around a complex issue
• Deal with a variety of challenging people with more skill and confidence

• Define and discuss different personality types
• Consider differences in work styles and generational approaches
• Use assertiveness and negotiation rather than emotion
• Become familiar with the personalities of people you find difficult and how to interact more effectively
• Learn why certain people push your buttons
• Understand and recognize the key themes that make conversations difficult
• Learn to prepare effectively for a difficult conversation
• Confront someone calmly and respectfully
• Avoid common (but critical) mistakes
• Become a better listener
• Overcome the fears that lead you to avoid conversations
• Know when and how to end a difficult conversation
• Promote joint problem-solving around a complex issue
• Deal with a variety of challenging people with more skill and confidence

• Human Resource Professionals
• Supervisors
• Team Leaders
• Business Owners
• Senior Executives
• Project Managers
• Strategic Planners
• Management Consultants
• Entrepreneurs
• Personal Development Specialist

• Human Resource Professionals
• Supervisors
• Team Leaders
• Business Owners
• Senior Executives
• Project Managers
• Strategic Planners
• Management Consultants
• Entrepreneurs
• Personal Development Specialist