How To Handle Difficult Conversations At Work: Tools & Best Practices
Join us to Master How to Fight Tactics, not people & How to Discuss What Matters Most.
Instructor :
Bob Churilla
Webinar ID:
2969
Date: 13 May 22
Start Time: 10 am PT
Duration: 1 Hr
What you will learn
- How to have conversations without being defensive.
- Develop the ability to listen to what is not being said.
- How to create a safe space for a conversation.
- How to get a difficult conversation back on track
- How to stay balanced in the face of strong emotions.
- Develop the ability to move from emotion to productive problem solving.
- How to have conversations without being defensive.
- Develop the ability to listen to what is not being said.
- How to create a safe space for a conversation.
- How to get a difficult conversation back on track
- What are the steps to an effective accountability conversation.
- How to manage the exchange so that it goes as smoothly as possible
- How to stay balanced in the face of strong emotions.
- How to acknowledge and reframe emotions.
- How to learn from the difficult behaviors of others.
- Develop the ability to move from emotion to productive problem solving.
Course Description
Even when we have the best intentions, work conversations frequently veer into difficult territory. To prevent frustration, resentment, and wasted time and effort and increase your conversational agility, a leader should know how to use different tools and techniques that can manage, as well as bring even the most difficult conversations back on track.
Communication is key to getting what you want. Unfortunately, some conversations are harder to have than others. Difficult conversations are often avoided because you fear the results. Unavoidable but high-stakes tough conversations can leave you vulnerable if you are unsure how to handle them. So how can you go about addressing such situations?
One of the most difficult conversations to have involves holding others accountable in the workplace.
- In this webinar, participants will learn how to have difficult workplace conversations when rules have been broken, deadlines have been missed or commitments have not been kept.
- This webinar will provide the tools for leaders and others responsible for a productive work environment that can only be realized by conversations that tackle the difficult issues that must be confronted in every workplace.
To have an effective accountability conversation, those in the workplace must be able to create a safe space and deal with the strong emotions that are almost certain to arise. Those having such conversations must be able to go beneath the surface to discover what is being left unsaid.
Even when we have the best intentions, work conversations frequently veer into difficult territory. To prevent frustration, resentment, and wasted time and effort and increase your conversational agility, a leader should know how to use different tools and techniques that can manage, as well as bring even the most difficult conversations back on track.
Communication is key to getting what you want. Unfortunately, some conversations are harder to have than others. Difficult conversations are often avoided because you fear the results. Unavoidable but high-stakes tough conversations can leave you vulnerable if you are unsure how to handle them. So how can you go about addressing such situations?
One of the most difficult conversations to have involves holding others accountable in the workplace.
- In this webinar, participants will learn how to have difficult workplace conversations when rules have been broken, deadlines have been missed or commitments have not been kept.
- This webinar will provide the tools for leaders and others responsible for a productive work environment that can only be realized by conversations that tackle the difficult issues that must be confronted in every workplace.
To have an effective accountability conversation, those in the workplace must be able to create a safe space and deal with the strong emotions that are almost certain to arise. Those having such conversations must be able to go beneath the surface to discover what is being left unsaid.
Why you should attend
A leader’s conversational inflexibility can make it near impossible for him to lead the change. Instead of motivating and facilitating progress, he can exasperate and exhaust his team. To have more-effective conversations, a leader needs to add more tools to his conversational toolbox and learn to use them skillfully. This webinar will equip you to achieve that.
Good communication skills are a core competency of a leader or manager in the workplace. This is especially true in the workplace where collaboration and cooperation are necessary to be successful.
Having difficult workplace conversations do not have to be something we shy away from. Instead, it can become second nature as we learn how to listen, hold accountability conversations and deal with challenging behaviour of those we work with.
Having the ability to communicate effectively when dealing with difficult issues is what is needed in the modern workplace and will set us apart from others as highly competent leaders and managers, but this kind of culture is hard to build and maintain, unless you are armed with right tactics and frameworks.
Join us to learn more.
A leader’s conversational inflexibility can make it near impossible for him to lead the change. Instead of motivating and facilitating progress, he can exasperate and exhaust his team. To have more-effective conversations, a leader needs to add more tools to his conversational toolbox and learn to use them skillfully. This webinar will equip you to achieve that.
Good communication skills are a core competency of a leader or manager in the workplace. This is especially true in the workplace where collaboration and cooperation are necessary to be successful.
Having difficult workplace conversations do not have to be something we shy away from. Instead, it can become second nature as we learn how to listen, hold accountability conversations and deal with challenging behaviour of those we work with.
Having the ability to communicate effectively when dealing with difficult issues is what is needed in the modern workplace and will set us apart from others as highly competent leaders and managers, but this kind of culture is hard to build and maintain, unless you are armed with right tactics and frameworks.
Join us to learn more.
Areas Covered
- Defining a difficult workplace conversation
- Having a difficult workplace conversation
- Steps in the difficult workplace conversation
- Having accountability conversations
- Steps in the accountability conversation
- Best practices in difficult workplace conversations
- Common mistakes in difficult workplace conversations
- Defining a difficult workplace conversation
- Having a difficult workplace conversation
- Steps in the difficult workplace conversation
- Having accountability conversations
- Steps in the accountability conversation
- Best practices in difficult workplace conversations
- Common mistakes in difficult workplace conversations
Who is this course for
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Strategic Planners…
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Strategic Planners
- Management Consultants
- Entrepreneurs
- Personal Development Specialist
Instructor Profile
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant.
Bob has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations.
