Instructor :
Marie C. Zoutomou-Quintanilla

Webinar ID:
19843

Conflict is inevitable—but how you handle it makes all the difference. This dynamic training is designed to help professionals at all levels identify, understand, and manage workplace tensions before they escalate.

Instead of avoiding or suppressing conflict, attendees will learn how to lean into difficult conversations with confidence and clarity.

Through practical insights and real-world scenarios, this course equips participants with tools to recognize conflict triggers, respond thoughtfully, and transform disagreements into moments of collaboration and growth.

Whether you’re managing a team or working alongside peers, these strategies are designed to foster stronger communication, trust, and teamwork.

Key learning highlights include:

• • Understanding the root causes of conflict in diverse workplace settings

  • Recognizing personal and team conflict styles and triggers

  • Applying effective communication and de-escalation techniques

  • Turning conflict into an opportunity for team development and innovation

  • Building a more respectful and psychologically safe environment

By the end of this session, participants will walk away with a clear framework for navigating tension and building healthier, more productive workplace relationships.

Enroll Now!

Conflict is inevitable—but how you handle it makes all the difference. This dynamic training is designed to help professionals at all levels identify, understand, and manage workplace tensions before they escalate.

Instead of avoiding or suppressing conflict, attendees will learn how to lean into difficult conversations with confidence and clarity.

Through practical insights and real-world scenarios, this course equips participants with tools to recognize conflict triggers, respond thoughtfully, and transform disagreements into moments of collaboration and growth.

Whether you’re managing a team or working alongside peers, these strategies are designed to foster stronger communication, trust, and teamwork.

Key learning highlights include:

• • Understanding the root causes of conflict in diverse workplace settings

  • Recognizing personal and team conflict styles and triggers

  • Applying effective communication and de-escalation techniques

  • Turning conflict into an opportunity for team development and innovation

  • Building a more respectful and psychologically safe environment

By the end of this session, participants will walk away with a clear framework for navigating tension and building healthier, more productive workplace relationships.

Enroll Now!

Unresolved conflict doesn’t just create tension—it drains morale, stalls productivity, and damages team trust.

If workplace disagreements often lead to silence, resentment, or power struggles, this course offers a better path forward.

Here’s why this training matters:

• • Gain the tools to navigate conflict without fear or avoidance

  • Learn how to respond instead of react during tense conversations

  • Discover how to create a culture of open dialogue and mutual respect

  • Build confidence to step into difficult discussions with clarity and calm

Whether you’re a manager, team lead, or individual contributor, these strategies are practical, adaptable, and designed to help you turn workplace tension into growth opportunities.

Join Now!

Unresolved conflict doesn’t just create tension—it drains morale, stalls productivity, and damages team trust.

If workplace disagreements often lead to silence, resentment, or power struggles, this course offers a better path forward.

Here’s why this training matters:

• • Gain the tools to navigate conflict without fear or avoidance

  • Learn how to respond instead of react during tense conversations

  • Discover how to create a culture of open dialogue and mutual respect

  • Build confidence to step into difficult discussions with clarity and calm

Whether you’re a manager, team lead, or individual contributor, these strategies are practical, adaptable, and designed to help you turn workplace tension into growth opportunities.

Join Now!

Understanding Workplace Conflict

• • Identify the root causes and common triggers of conflict

  • Explore how different conflict styles impact team dynamics

2. Responding vs. Reacting: Conflict De-Escalation Tactics

• • Learn proactive techniques for addressing tension early

  • Practice staying calm and constructive under pressure

3. Mastering Difficult Conversations

• • Turn confrontations into opportunities for clarity and connection

  • Use empathetic listening and assertive communication tools

4. Building a Culture of Openness and Trust

• • Promote psychological safety through transparent dialogue

  • Encourage accountability and constructive feedback loops

5. Rebuilding and Realigning Teams After Conflict

• • Strategies to restore cohesion and collaboration post-conflict

  • Reinforce team values and shared goals moving forward

BONUS:

1. 1. 1. PDF copy of the presentation handout for your future reference.
      2. Soft copy of the certificate of completion on request.
      3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email

Understanding Workplace Conflict

• • Identify the root causes and common triggers of conflict

  • Explore how different conflict styles impact team dynamics

2. Responding vs. Reacting: Conflict De-Escalation Tactics

• • Learn proactive techniques for addressing tension early

  • Practice staying calm and constructive under pressure

3. Mastering Difficult Conversations

• • Turn confrontations into opportunities for clarity and connection

  • Use empathetic listening and assertive communication tools

4. Building a Culture of Openness and Trust

• • Promote psychological safety through transparent dialogue

  • Encourage accountability and constructive feedback loops

5. Rebuilding and Realigning Teams After Conflict

• • Strategies to restore cohesion and collaboration post-conflict

  • Reinforce team values and shared goals moving forward

BONUS:

1. 1. 1. PDF copy of the presentation handout for your future reference.
      2. Soft copy of the certificate of completion on request.
      3. Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email

Everybody Benefits from Watching This. Even Better When Done as a Group!

• • Team Leaders Managing Cross-Functional Or Remote Teams

  • HR Professionals Handling Employee Relations And Culture

  • Project Managers Navigating High-Stress Team Environments

  • Supervisors Addressing Performance And Behavior Conflicts

  • People Managers Seeking Better Communication With Staff

  • Individual Contributors Facing Workplace Communication Challenges

  • Business Owners Building Collaborative Team Cultures

Everybody Benefits from Watching This. Even Better When Done as a Group!

• • Team Leaders Managing Cross-Functional Or Remote Teams

  • HR Professionals Handling Employee Relations And Culture

  • Project Managers Navigating High-Stress Team Environments

  • Supervisors Addressing Performance And Behavior Conflicts

  • People Managers Seeking Better Communication With Staff

  • Individual Contributors Facing Workplace Communication Challenges

  • Business Owners Building Collaborative Team Cultures