Employee Conflicts: How to Deal with Clashing Coworkers Effectively
Employee Conflict Costs Organizations Money, Morale and Productivity If Managers Fail To Handle Them!
Instructor :
Bob Churilla
Webinar ID:
4187
Date: 16 August 22, TUE
Start Time: 10 am PT
Duration: 90 Mins
What you will learn
- Types of Conflict & Different Levels of Organizational Conflict
- How to Identify Casual Workplace Irritations.
- What is The Role of Emotional Intelligence in a Conflict
- Evaluate the REAL Cost of a Conflict: It’s Much More than Money!
- Types of Conflict & Different Levels of Organizational Conflict
- How to Identify Casual Workplace Irritations.
- What is The Role of Emotional Intelligence in a Conflict
- Evaluate the REAL Cost of a Conflict: It’s Much More than Money!
- How to Get to the Root of the Problem
- Effective Methods to Confronting Employees and Addressing the REAL Causes
- Team Building & Empowering Exercises: Appealing to the Greater Good
Course Description
No matter how sound or well-intentioned your ideas, there will always be people inside — and outside — your organization who are going to oppose you or others!
Getting things done often means that you’re going to go head to head with people who have competing agendas. Sometimes people fight over personalities, but often they have a reason for being in conflict:
- People’s interests may truly be opposed
- Roles and levels of authority may not be correctly defined or delineated
- There may be real incentives to compete rather than to collaborate
- There may be little to no accountability or transparency about what people do or say
It helps to understand what others’ objectives and measures are, which requires looking at the world through their eyes. Don’t presume evil or malevolent intent.
Focusing too much on either hypothetical or irrelevant causes of conflict may be easy and fun in the short term, but it creates the risk over the long term that the underlying causes of conflict will never be addressed or fixed.
So, what’s the right approach to resolving conflicts at work and handling the clashing coworkers?
Join Bob Churilla, a Ph.D. in Conflict Resolution and Organizational Development, where you’ll learn how to navigate a conflict more productively.
Join us now!
No matter how sound or well-intentioned your ideas, there will always be people inside — and outside — your organization who are going to oppose you or others!
Getting things done often means that you’re going to go head to head with people who have competing agendas. Sometimes people fight over personalities, but often they have a reason for being in conflict:
- People’s interests may truly be opposed
- Roles and levels of authority may not be correctly defined or delineated
- There may be real incentives to compete rather than to collaborate
- There may be little to no accountability or transparency about what people do or say
It helps to understand what others’ objectives and measures are, which requires looking at the world through their eyes. Don’t presume evil or malevolent intent.
Focusing too much on either hypothetical or irrelevant causes of conflict may be easy and fun in the short term, but it creates the risk over the long term that the underlying causes of conflict will never be addressed or fixed.
So, what’s the right approach to resolving conflicts at work and handling the clashing coworkers?
Join Bob Churilla, a Ph.D. in Conflict Resolution and Organizational Development, where you’ll learn how to navigate a conflict more productively.
Join us now!
Why you should attend
Employee Conflict Costs Organizations Money, Morale and Productivity!
Workplaces are communities, built around the relationships we have with our peers.
- When these relationships are strong, they can be a source of energy, learning, and support. But when they fracture, even just temporarily, they become sources of frustration that harm both people and organizations.
- A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict.
That’s why managers and employees need to be able to manage and rebound from these conflicts.
In this webinar , you will learn:
- How to handle conflicts caused by the tasks of the job and relationships with coworkers
- How to evaluate the seriousness of the conflict and how to appropriately intervene
- The role of emotional intelligence, confronting employees in conflict
- How to deal with common issues of conflict at all levels of the organization.
Employee Conflict Costs Organizations Money, Morale and Productivity!
Workplaces are communities, built around the relationships we have with our peers.
- When these relationships are strong, they can be a source of energy, learning, and support. But when they fracture, even just temporarily, they become sources of frustration that harm both people and organizations.
- A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict.
That’s why managers and employees need to be able to manage and rebound from these conflicts.
In this webinar , you will learn:
- How to handle conflicts caused by the tasks of the job and relationships with coworkers
- How to evaluate the seriousness of the conflict and how to appropriately intervene
- The role of emotional intelligence, confronting employees in conflict
- How to deal with common issues of conflict at all levels of the organization.
Areas Covered
Getting to the Root of the Problem
- Task Disputes
- Relationship Disputes
Types of Conflict
- Sexual, Racial and Ethnic Harassment
- Workplace Bullying
- Personality Clashes
- Power Struggles
- Other Forms of Harassment
Casual Workplace Irritations
- Blips vs, Clashes
- Using natural biological tendencies to resolve conflict
- Using time to work it out
- Eliminating power plays
- Managerial Intervention
Different Levels of Organizational Conflict
- Interpersonal conflict
- Intradepartmental conflict
- Interdepartmental conflict
- Common Issues in Organizational Conflict
- Employee needs
- Decision making techniques
- Silo effect
Evaluating Conflict
- Cost of conflict
- Productivity
- Absenteeism
- Turnover
- Morale
The Role of Emotional Intelligence
- Recognizing one’s own feelings
- Recognizing other’s feelings
- Empathy’
- Self-control
Confronting Employees
- Accountability conversations
- Active listening
- Giving voice to those in conflict
- Brainstorming solutions
- Reality checks
Team Building Exercises
- Appealing to the greater good
- Showing interdependence
- Empowering teams
Getting to the Root of the Problem
- Task Disputes
- Relationship Disputes
Types of Conflict
- Sexual, Racial and Ethnic Harassment
- Workplace Bullying
- Personality Clashes
- Power Struggles
- Other Forms of Harassment
Casual Workplace Irritations
- Blips vs, Clashes
- Using natural biological tendencies to resolve conflict
- Using time to work it out
- Eliminating power plays
- Managerial Intervention
Different Levels of Organizational Conflict
- Interpersonal conflict
- Intradepartmental conflict
- Interdepartmental conflict
- Common Issues in Organizational Conflict
- Employee needs
- Decision making techniques
- Silo effect
Evaluating Conflict
- Cost of conflict
- Productivity
- Absenteeism
- Turnover
- Morale
The Role of Emotional Intelligence
- Recognizing one’s own feelings
- Recognizing other’s feelings
- Empathy’
- Self-control
Confronting Employees
- Accountability conversations
- Active listening
- Giving voice to those in conflict
- Brainstorming solutions
- Reality checks
Team Building Exercises
- Appealing to the greater good
- Showing interdependence
- Empowering teams
Who is this course for
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Benefit Specialists
- Management Consultants
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Benefit Specialists
- Management Consultants
Instructor Profile
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant.
Bob has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations.
