Courageous Conversations for Effective Leadership: Maintain Healthy Workplace Dynamics
Unlock the Power of Courageous Conversations Today!
Instructor :
Rich McLaughlin
Webinar ID:
17419
Date: OCT 15, 2024 (TUE)
Start Time: 10 AM PT - 11:30 AM PT
Duration: 90 Mins.
What will you learn
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- Guidelines For Selecting The Best Setting For Tough Conversations
- Principles For Delivering Tough Messages With Clarity And Respect
- Principles For Receiving Tough Messages Gracefully And Constructively
- Understanding Emotional Intelligence In Managing Difficult Conversations
- A Four-Part Structure For Starting Courageous Conversations Effectively
- Techniques For Balancing Positive And Constructive Feedback
- Identifying When To ….
-
- Guidelines For Selecting The Best Setting For Tough Conversations
- Principles For Delivering Tough Messages With Clarity And Respect
- Principles For Receiving Tough Messages Gracefully And Constructively
- Understanding Emotional Intelligence In Managing Difficult Conversations
- A Four-Part Structure For Starting Courageous Conversations Effectively
- Techniques For Balancing Positive And Constructive Feedback
- Identifying When To Combine Positive Feedback With Constructive Criticism
- Strategies For Leaning Into Challenging Conversations With Confidence
- Maintaining Healthy Relationships While Addressing Problematic Behaviors
Course Description
In today’s fast-paced work environment, emotions can run high, leading to situations where people may act in ways that others find irritating or fail to follow through on commitments. How do we address these issues effectively without creating conflict?
When we avoid having direct conversations about troubling behaviors, the tension often manifests in passive-aggressive or even toxic ways.
This workshop delves into the challenges of having frank conversations with colleagues and offers practical solutions. You’ll explore why these conversations often trigger anxiety and, more importantly, how to overcome it.
Key Takeaways:
-
- Understand the underlying causes of anxiety around difficult conversations.
- Learn a proven process for engaging in courageous conversations that deliver a clear message.
- Maintain healthy working relationships while addressing problematic behaviors.
- Develop the confidence to confront issues directly, reducing the potential for workplace tension.
Join us to master the art of courageous conversations and create a more positive, productive work environment.
Enroll Now!
In today’s fast-paced work environment, emotions can run high, leading to situations where people may act in ways that others find irritating or fail to follow through on commitments. How do we address these issues effectively without creating conflict?
When we avoid having direct conversations about troubling behaviors, the tension often manifests in passive-aggressive or even toxic ways.
This workshop delves into the challenges of having frank conversations with colleagues and offers practical solutions. You’ll explore why these conversations often trigger anxiety and, more importantly, how to overcome it.
Key Takeaways:
-
- Understand the underlying causes of anxiety around difficult conversations.
- Learn a proven process for engaging in courageous conversations that deliver a clear message.
- Maintain healthy working relationships while addressing problematic behaviors.
- Develop the confidence to confront issues directly, reducing the potential for workplace tension.
Join us to master the art of courageous conversations and create a more positive, productive work environment.
Enroll Now!
Why you should attend
This workshop is designed to equip you with the essential skills to handle challenging workplace conversations with confidence and poise.
We begin by exploring the specific situations that make having courageous conversations difficult for attendees. By understanding these challenges, you’ll be better prepared to approach them effectively.
Key Focus Areas:
-
- Emotional Intelligence: Discover the critical role emotional intelligence plays in managing difficult conversations, helping you to remain calm, empathetic, and effective.
- Delivering Tough Messages: Learn the principles for delivering tough messages in a way that is clear, respectful, and constructive.
- Receiving Tough Messages: Understand how to receive difficult feedback with grace and use it as an opportunity for growth.
- Choosing the Right Setting: Get guidelines on selecting the most appropriate environment for these sensitive discussions to ensure they are productive and respectful.
- Four-Part Conversation Structure: Master a four-part structure that helps you lean into courageous conversations with clarity and purpose.
- Feedback Strategies: Explore the pros and cons of pairing positive feedback with constructive feedback, and learn how to strike the right balance.
By the end of this workshop, you will have a practical toolkit for navigating tough conversations, ensuring that they lead to positive outcomes and stronger working relationships. This is an essential skill set for anyone looking to foster a healthy, collaborative workplace.
Join Now!
This workshop is designed to equip you with the essential skills to handle challenging workplace conversations with confidence and poise.
We begin by exploring the specific situations that make having courageous conversations difficult for attendees. By understanding these challenges, you’ll be better prepared to approach them effectively.
Key Focus Areas:
-
- Emotional Intelligence: Discover the critical role emotional intelligence plays in managing difficult conversations, helping you to remain calm, empathetic, and effective.
- Delivering Tough Messages: Learn the principles for delivering tough messages in a way that is clear, respectful, and constructive.
- Receiving Tough Messages: Understand how to receive difficult feedback with grace and use it as an opportunity for growth.
- Choosing the Right Setting: Get guidelines on selecting the most appropriate environment for these sensitive discussions to ensure they are productive and respectful.
- Four-Part Conversation Structure: Master a four-part structure that helps you lean into courageous conversations with clarity and purpose.
- Feedback Strategies: Explore the pros and cons of pairing positive feedback with constructive feedback, and learn how to strike the right balance.
By the end of this workshop, you will have a practical toolkit for navigating tough conversations, ensuring that they lead to positive outcomes and stronger working relationships. This is an essential skill set for anyone looking to foster a healthy, collaborative workplace.
Join Now!
Areas Covered
-
- Guidelines for Where to Have Tough Conversations
- Principles for Delivering Tough Messages
- Principles for Receiving Tough Messages
- A Four-Part Structure for Starting a Courageous Conversation
- When to Provide Positive Feedback Alongside Constructive Feedback
BONUS:
-
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email
-
- Guidelines for Where to Have Tough Conversations
- Principles for Delivering Tough Messages
- Principles for Receiving Tough Messages
- A Four-Part Structure for Starting a Courageous Conversation
- When to Provide Positive Feedback Alongside Constructive Feedback
BONUS:
-
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email
Who is this course for
Everybody Benefits from Watching This. Even Better When Done as a Group!
-
- Team Leaders
- Project Managers
- Human Resources Managers
- Department Heads
- Supervisors
- Senior Executives
- Operations Managers
- Client Relationship Managers
- Office Managers
Everybody Benefits from Watching This. Even Better When Done as a Group!
-
- Team Leaders
- Project Managers
- Human Resources Managers
- Department Heads
- Supervisors
- Senior Executives
- Operations Managers
- Client Relationship Managers
- Office Managers
Instructor Profile
Rich McLaughlin has been at the forefront of innovation and employee engagement for over two decades. With more than 13,000 hours spent designing and facilitating leadership and interpersonal skills workshops, Rich has a deep-rooted expertise in driving change and fostering innovation within teams. He specializes in blending external market developments with robust internal engagement strategies, helping teams ranging from as few as eight members to departments of up to 100 employees to initiate and capitalize on innovative opportunities.
Rich’s approach is highly experiential, focusing on enhancing leaders’ people skills over technical skills and fostering a productive and engaging work environment. His clients value his dynamic facilitation style, whether he is leading a leadership workshop, collaborating with specific teams, or encouraging employees to take greater accountability.
His academic and professional journey includes studying instructional design and change management at Accenture, developing and implementing Total Quality Management (TQM) programs at Square D Company, and crafting the leadership curriculum and internal consulting practices at Baxter Healthcare. Over the past eight years, Rich has dedicated his practice to exploring the convergence of Innovation and Design Thinking.
Rich holds an M.A. in Training and Development for Business from Ohio State University and has been a consulting faculty member at the University of Notre Dame’s College of Business since 2000. He is the author of “Rules of Engagement: A Story About How Leaders Can More Effectively Engage Employees” and co-author of “Tapping Team Intelligence: Exercises that Connect Team Members, Engage Their Creativity, and Foster Collaboration
