Mastering Conflict Resolution: Transform Workplace Tensions into Productivity
Is Conflict Holding Back Your Team’s True Potential?
Instructor :
Deborah Jenkins
Webinar ID:
17216
Date: OCT 07, 2024 (MON)
Start Time: 10 AM PT - 11 AM PT
Duration: 60 Mins.
What will you learn
-
- Examine Conflict Causes – Understand Behavioral Triggers and Patterns
- Explore The Engine Behind Destructive Conflict Behaviors
- Increase Self-Awareness Regarding Personal Conflict Behaviors
- Recognize Natural Responses To Adversity And Conflict
- Implement Conflict Prevention Measures With Self-Awareness And PEKs
- Develop Verbal And Nonverbal Communication Skills
- Apply De-Escalation Techniques Using ….
-
- Examine Conflict Causes – Understand Behavioral Triggers and Patterns
- Explore The Engine Behind Destructive Conflict Behaviors
- Increase Self-Awareness Regarding Personal Conflict Behaviors
- Recognize Natural Responses To Adversity And Conflict
- Implement Conflict Prevention Measures With Self-Awareness And PEKs
- Develop Verbal And Nonverbal Communication Skills
- Apply De-Escalation Techniques Using A T.E.A.M. Approach
- Determine Effective Conflict Resolution Options
- Foster A Harmonious Workplace Through Strategic Conflict Management
Course Description
- 70% of Managers & Executives reported that Interpersonal Conflict Negatively Impacts Department Efficiency!
- 60-80% of Organizational Challenges stem from Strained Relationships!
Behaviors such as gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are creating unhealthy, unhappy, and unproductive work environments, leading to significant costs for organizations.
According to CPP, Inc., workplace conflicts cost American businesses billions of dollars annually. One notable expense is paid leave. Their research found that 25% of workers admitted that conflicts have led them to call in sick at least once.
-
- Conflicts not only impact employees but also consume managerial resources.
- The Washington Business Journal found that managers spend 25-40% of their time dealing with workplace conflict. For a standard 40-hour workweek, that translates to 43-69 hours per month—an alarming statistic!
Act now to protect your organization from the pitfalls of unresolved conflicts. Sign yourself and your team up today. You’ll be glad you did, and so will your managers and employees.
By registering for this course, you will:
-
- Increase your self-awareness around conflict behaviors.
- Learn how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
- Acquire personalized techniques to curb destructive behaviors, turning conflict into a productive force that enhances workplace relationships and results.
Join Now and take the first step towards a more harmonious and efficient workplace!
Enroll Now!
- 70% of Managers & Executives reported that Interpersonal Conflict Negatively Impacts Department Efficiency!
- 60-80% of Organizational Challenges stem from Strained Relationships!
Behaviors such as gossip, stonewalling, belittling, passive aggressiveness, finger-pointing, and hypercriticism are creating unhealthy, unhappy, and unproductive work environments, leading to significant costs for organizations.
According to CPP, Inc., workplace conflicts cost American businesses billions of dollars annually. One notable expense is paid leave. Their research found that 25% of workers admitted that conflicts have led them to call in sick at least once.
-
- Conflicts not only impact employees but also consume managerial resources.
- The Washington Business Journal found that managers spend 25-40% of their time dealing with workplace conflict. For a standard 40-hour workweek, that translates to 43-69 hours per month—an alarming statistic!
Act now to protect your organization from the pitfalls of unresolved conflicts. Sign yourself and your team up today. You’ll be glad you did, and so will your managers and employees.
By registering for this course, you will:
-
- Increase your self-awareness around conflict behaviors.
- Learn how to effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
- Acquire personalized techniques to curb destructive behaviors, turning conflict into a productive force that enhances workplace relationships and results.
Join Now and take the first step towards a more harmonious and efficient workplace!
Enroll Now!
Why you should attend
Are conflicts brewing in your workplace? You’re not alone. Many business leaders are grappling with this growing challenge within their organizations.
Does workplace conflict consume too much of your time and energy? Now is the time to equip yourself, your leadership team, and your employees with the tools needed to minimize conflict and foster a more positive work environment.
By incorporating an anti-conflict culture using the PEKs principle—Patience, Empathy, and Kindness—you can transform your workplace into a space that employees look forward to coming into each day.
In this interactive webinar, you will:
-
- Identify and effectively respond to various levels of conflict behavior.
- Recognize our natural responses to adversity.
- Explore conflict prevention measures.
- Learn de-escalation strategies for safe interventions.
- Determine the most appropriate resolution options.
- Strengthen your verbal and nonverbal communication skills.
Enroll Now! Empower yourself and your team to handle conflicts with confidence and create a harmonious workplace.
Are conflicts brewing in your workplace? You’re not alone. Many business leaders are grappling with this growing challenge within their organizations.
Does workplace conflict consume too much of your time and energy? Now is the time to equip yourself, your leadership team, and your employees with the tools needed to minimize conflict and foster a more positive work environment.
By incorporating an anti-conflict culture using the PEKs principle—Patience, Empathy, and Kindness—you can transform your workplace into a space that employees look forward to coming into each day.
In this interactive webinar, you will:
-
- Identify and effectively respond to various levels of conflict behavior.
- Recognize our natural responses to adversity.
- Explore conflict prevention measures.
- Learn de-escalation strategies for safe interventions.
- Determine the most appropriate resolution options.
- Strengthen your verbal and nonverbal communication skills.
Enroll Now! Empower yourself and your team to handle conflicts with confidence and create a harmonious workplace.
Areas Covered
-
- A Closer Look at Conflict – Understanding the Underlying Causes of Behavior
- Under the Hood: The Secret Engine That Drives Destructive Conflict
- Increase Your Self-Awareness Around Conflict Behaviors
- Recognize Our Natural Responses to Adversity
- Conflict Prevention Measures:
- Awareness of Self and Others
- PEKs (Patience, Empathy, Kindness)
- Actions
- Strengthen Verbal and Nonverbal Communication Skills
- Conflict Resolution with De-Escalation Tips and Techniques – A T.E.A.M. Approach
- Determine Resolution Options
-
- A Closer Look at Conflict – Understanding the Underlying Causes of Behavior
- Under the Hood: The Secret Engine That Drives Destructive Conflict
- Increase Your Self-Awareness Around Conflict Behaviors
- Recognize Our Natural Responses to Adversity
- Conflict Prevention Measures:
- Awareness of Self and Others
- PEKs (Patience, Empathy, Kindness)
- Actions
- Strengthen Verbal and Nonverbal Communication Skills
- Conflict Resolution with De-Escalation Tips and Techniques – A T.E.A.M. Approach
- Determine Resolution Options
Who is this course for
Everybody benefits from watching this. Even better when done as a group!
-
- Human Resources Manager
- Team Leader
- Department Head
- Operations Manager
- Project Manager
- Senior Executive
- Business Unit Manager
- Employee Relations Specialist
- Organizational Development Consultant
Everybody benefits from watching this. Even better when done as a group!
-
- Human Resources Manager
- Team Leader
- Department Head
- Operations Manager
- Project Manager
- Senior Executive
- Business Unit Manager
- Employee Relations Specialist
- Organizational Development Consultant
Instructor Profile
Deborah Jenkins has over 20 years of experience as a Human Resources (HR) and Accounting Professional. She has served in senior leadership roles as well as supporting businesses as an HR generalist, payroll specialist, training and development provider, benefits administrator, and full-charge accountant.
The variety of industries she has contributed to span the public, private and non-profit sectors. From this, Deborah has derived a broad understanding of the challenges facing business leaders, HR professionals, and all personnel.
After having spent years broadening her skills, knowledge, and experience, Deborah now serves her clients as a Human Resources Consultant, Leadership Trainer, Motivational Speaker and Executive Coach through her business, HR Solutions, LLC. www.HRS-MT.com
To prepare her for these opportunities, Deborah received a Bachelor’s Degree in Human Resources Management and an Associate Degree in Accounting.
Deborah further is a certified Human Resources Professional from some of the leading associations in the world, including a Professional in Human Resources (PHR) from the Human Resources Certification Institute, a Society for Human Resource Management (SHRM) Certified Professional (SHRM-CP), and a Toastmasters Competent Leader (CL). To offer additional value-added tools to her services.
Deborah has completed training and is an Authorized Partner and Trainer with Wiley’s Everything DiSC®.
Deborah also believes in giving back to her community and has been a very active board member for several non-profit organizations including local Toastmasters Chapters and SHRM, both the local chapter and Montana State Council.
Deborah understands that learning is a lifelong adventure, and she continually pursues personal and professional development. By sharing knowledge, inspiring others, and continually pursuing personal growth, Deborah aspires to ignite both individual and corporate success, thus enhancing overall well-being and shared fulfillment. Her goal is to assist others to develop more effective communications, supportive collaboration, and harmonious concord to reach superior streamlined, successful, and enjoyable results.
Starting her own business in 2013 allows her to allocate her energies to accomplish this mission and focus in the areas she’s most passionate about: Workforce Training, Leadership Development, HR Consulting, and Motivational Speaking.
