Communicating with Diplomacy and Tact – Assert Yourself, Without Offending Anyone
Navigate Conversations in a Way That’s Sensitive and Respectful!
Instructor :
Amanda Box
Webinar ID:
11610
Date: DEC 30, 2024 (MON)
Start Time: 10 AM PT - 11 AM PT
Duration: 1 Hr.
What you will learn
- Communication Structures, Pocket Phrases to Handle Sensitive Situations
- How to Disagree Without Being Disagreeable
- Effectively Defuse Explosive Emotions and Volatile Situations
- Resolve Conflict in A Way that Will Bring About A Harmonious Relationship
- Understand The Types of Helpful Nonverbal Communication…
- Communication Structures, Pocket Phrases to Handle Sensitive Situations
- How to Disagree Without Being Disagreeable
- Effectively Defuse Explosive Emotions and Volatile Situations
- Resolve Conflict in A Way that Will Bring About A Harmonious Relationship
- Understand The Types of Helpful Nonverbal Communication
- How to Project Self-confidence, Even in An Intimidating Environment
- Use Tact and Diplomacy to Be Positive Without Compromising Your Position or Authority
- Apply Skills to Deal With Difficult People and Complex Personalities.
Course Description
Have you ever said or done anything at work you later regretted?
May be it caused embarrassment or loss of respect – Don’t worry, you aren’t the first person who’s done this!
There are people who always seem to communicate with diplomacy and tact! What are the secrets to their success?
People who communicate with tact and diplomacy understand that each and every situation is different. The message has to be packaged according to who’s receiving it and where the interaction takes place.
With tact and diplomacy, workplace relationships are nurtured and can develop into meaningful connections.
Unfortunately, the opposite is also true!
If communication is tactless or undiplomatic, relationship suffer – or may never even get off the ground! Communicating with diplomacy and tact will make you a stand-out among your team and equip you to tackle work challenges with confidence.
Applying polished communication skills builds credibility and prepares you to:
- Deliver positive and negative feedback,
- Deal with difficult people,
- Handle negative situations without the usual anxiety
You need strategies, skills, and awareness to communicate with tact. In this interactive webinar, Amanda Box, a leadership coach, will guide you exactly on that part.
Join Now!
Have you ever said or done anything at work you later regretted?
May be it caused embarrassment or loss of respect – Don’t worry, you aren’t the first person who’s done this!
There are people who always seem to communicate with diplomacy and tact! What are the secrets to their success?
People who communicate with tact and diplomacy understand that each and every situation is different. The message has to be packaged according to who’s receiving it and where the interaction takes place.
With tact and diplomacy, workplace relationships are nurtured and can develop into meaningful connections.
Unfortunately, the opposite is also true!
If communication is tactless or undiplomatic, relationship suffer – or may never even get off the ground! Communicating with diplomacy and tact will make you a stand-out among your team and equip you to tackle work challenges with confidence.
Applying polished communication skills builds credibility and prepares you to:
- Deliver positive and negative feedback,
- Deal with difficult people,
- Handle negative situations without the usual anxiety
You need strategies, skills, and awareness to communicate with tact. In this interactive webinar, Amanda Box, a leadership coach, will guide you exactly on that part.
Join Now!
Why you should attend
Training Objective: In awkward situations, many times people have no idea what to say or they regret what they say. This training teaches participants how to communicate with assertiveness and respect.
To develop and nurture professional relationships, you first need to build trust and rapport. Building trust is about integrity and honesty while building rapport means finding common ground with another person.
An effective way to build trust and rapport is to communicate tactfully and diplomatically.
In this interactive webinar:
- Participants learn structures, pocket phrases, positive phrasing, and successful communication habits to be more tactful and diplomatic.
- In turn, these skills will build and maintain interpersonal relationships that affect job performance.
- Knowing how to choose the best words, tone, and non-verbal communication will ensure your message is delivered appropriately and effectively.
Join us to learn the characteristics of tact and diplomacy so you may apply them in any situation – professional relationships with superiors, subordinates, coworkers, and customers.
Enroll Now!
Training Objective: In awkward situations, many times people have no idea what to say or they regret what they say. This training teaches participants how to communicate with assertiveness and respect.
To develop and nurture professional relationships, you first need to build trust and rapport. Building trust is about integrity and honesty while building rapport means finding common ground with another person.
An effective way to build trust and rapport is to communicate tactfully and diplomatically.
In this interactive webinar:
- Participants learn structures, pocket phrases, positive phrasing, and successful communication habits to be more tactful and diplomatic.
- In turn, these skills will build and maintain interpersonal relationships that affect job performance.
- Knowing how to choose the best words, tone, and non-verbal communication will ensure your message is delivered appropriately and effectively.
Join us to learn the characteristics of tact and diplomacy so you may apply them in any situation – professional relationships with superiors, subordinates, coworkers, and customers.
Enroll Now!
Areas Covered
- Apply the necessary communication structures, pocket phrases, and positive phrasing to handle sensitive situations
- Disagree without being disagreeable
- Defuse explosive emotions and volatile situations
- Resolve conflict in a way that will bring about a harmonious relationship
- Understand the types of helpful nonverbal communication
- Project self-confidence, even in an intimidating environment
- Use tact and diplomacy to be positive without compromising your position or authority
- Apply skills to deal with difficult people and complex personalities.
- Apply the necessary communication structures, pocket phrases, and positive phrasing to handle sensitive situations
- Disagree without being disagreeable
- Defuse explosive emotions and volatile situations
- Resolve conflict in a way that will bring about a harmonious relationship
- Understand the types of helpful nonverbal communication
- Project self-confidence, even in an intimidating environment
- Use tact and diplomacy to be positive without compromising your position or authority
- Apply skills to deal with difficult people and complex personalities.
Who is this course for
- Supervisors
- Team Leaders
- Business Owners, CEOs and Executives
- Human Resource Professionals
- Project Managers
- Benefit Specialists
- Management Consultants
- Any professional who is looking to how to deal with difficult situations at work
- Supervisors
- Team Leaders
- Business Owners, CEOs and Executives
- Human Resource Professionals
- Project Managers
- Benefit Specialists
- Management Consultants
- Any professional who is looking to how to deal with difficult situations at work
Instructor Profile
The success of your communication determines your success in every other aspect of your life. That philosophy is the foundation for Amanda Box while teaching and facilitating the fundamentals of communication.
Her 20+ year career has been spent in a dual role of teaching on the college level and consulting with business and industry.
Box uses an interactive and dynamic presentation style to teach specific communication skills to diverse groups. With improved interpersonal, presentation and writing skills, professionals can spend time doing their best work rather than getting bogged down in the frustrations of flawed communication.
Box connects with people on every level including business leaders, government agencies, medical professionals, industry leaders, sports teams, university development teams and many more.
Specialty topics include: communication through change, presentation skills, conflict management, advanced business writing and grammar, customer service, gender difference, small group dynamics, team building, interpersonal communication, and listening skills.
Amanda Box taught full time on the university level for 10 years and continues to serve as adjunct faculty while consulting with business and industry.
Box rounded out her professional skills while serving as the communication coordinator for four years for a nonprofit organization where she was responsible for all internal and external communication including several publications, the web site, and media campaigns.
Box has undergraduate and graduate degrees in communication.
